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Home Health Branch Coordinator
2 months ago
At CenterWell Home Health, we're dedicated to delivering exceptional care to our patients. As a Home Health Branch Coordinator, you'll play a vital role in ensuring the smooth operation of our medical records and billing department. Your attention to detail and organizational skills will be essential in managing day-to-day coordination of telephone and personnel communication systems, as well as processing accounts payable.
Key Responsibilities:
- Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
- Process signed and unsigned orders and 485s.
- Follow up on the Order Tracking Report weekly and according to Order procedure.
- Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
- Fax the discharge/transfer summary/episode detail summary and Case Conference/60 Day summary to the physician as task appears on the action screen.
- Copy documentation and assist with ADR preparation.
- Update HCHB and computer programs as appropriate.
- Complete End of Period claim workflow as part of Billing Specialist responsibilities.
- Adhere to and participate in Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program.
- Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
- Manage all incoming telephone calls in a professional manner, including screening and routing calls to the appropriate agency staff.
- Maintenance and administration of the phone system, including adding/revising voice mail boxes and managing accurate employee phone roster.
- Process incoming and outgoing mail.
- Manage and order office supplies (including agency-specific forms) as needed.
- Manage, order, and distribute medical supplies as needed.
- Assist BD with EOE billing tasks.
- Manage and process all accounts payable, including routing to the appropriate corporate department as needed.
Requirements:
- Must understand the issues related to the delivery of home health and hospice services and be able to problem-solve effectively.
- Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
- Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
- Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
- The ability to communicate with a diversity of individuals is required.
Qualifications:
- Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers.
- Must possess a minimum of two years' experience in the healthcare industry and one year experience in home health.
About Us:
CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover, and regain their independence so they can live healthier and happier lives.
Equal Opportunity Employer:
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements.
