Partner Engagement Coordinator

2 months ago

Charleston, United States SC Thrive Full time
Job DescriptionJob Description

Primary Job Objective: Seeks, fosters, and strengthens relationships with organizations and agencies throughout SC Thrive Region 3 and occasionally statewide. Your role is to secure partnerships with direct service nonprofits, businesses, healthcare agencies, schools, city, county, and state government entities. Become an SC Thrive Counselor and trainer and conduct trainings throughout the designated region. Promote SC Thrive brand awareness and provide excellent customer service throughout South Carolina. Partnership development and relationship building will be your key to success in this position.

This position will also support Molina Medicaid enrollment and seek to increase approvals of Medicaid applications and renewals in Region 3 with an emphasis on Beaufort, Jasper, Charleston, and Dorchester counties. You will work to increase the efficacy of access to Medicaid benefits as well as care coordination of other available resources.

CANDIDATE MUST RESIDE IN CHARLESTON COUNTY, SOUTH CAROLINA

Essential Functions:

· Build and maintain strong relationships with partner sites, providing excellent customer service, and support throughout the partnership life cycle.

· Research potential partners and confirm their organization aligns with SC Thrive (SCT) values, mission, and program offerings and is in good standing with the Secretary of State.

· Recruit and establish new SCT partnerships by providing demonstrations of Thrive Hub (SCT's online client portal) and proper communication through in-person meetings, emails, calls, text, and virtual meetings.

· Negotiate partnership agreements and contracts. Communicate in writing proposed services for partner prospects and document in customer relationship management software.

· Track and report on partnership performance, outreach events, collaborative meetings, pipeline activity, prospective and partner site visits in appropriate software.

· Become a trained SCT counselor and trainer in aspects of Thrive Hub, such as Benefits, Case Management, ResourceConnect, self-care, financial literacy, and taxes.

· Collaborate with the Executive Coordinator and document in Site Pipeline to request contracts and Business Associate Agreements to navigate prospective sites through the contract process.

· Perform community outreach to increase Molina Medicaid applications and renewals in the region.

· Perform client intake interviews and complete applications in person and via the phone when needed.

· Maintain SC Thrive, partner, and client confidentiality at all times.

· Develop and implement a strategic approach to prospecting and outreach event attendance, to include strategically mapping travel.

· Participate in community coalitions, committees, work groups, and task forces in your region.

· Initiate collaborative opportunities, collaborate with internal teams to ensure successful execution of events, programs, special initiatives, and facilitate meetings.

· Establish and maintain partnerships/collaborations with SC Department of Health and Human Services (SC DHHS) and SC Department of Social Services (SC DSS) divisions in your region, United Ways, businesses, childcare facilities, libraries, community benefit organizations (CBOs), nonprofit organizations, technical colleges and universities, K-12 schools, food banks, media, homeless coalitions, faith-based organizations, legislators, and city and county councils.

· Conduct SCT presentations, Thrive Hub demonstrations, and fulfill speaking engagements as requested.

· Attend and present at conferences, meetings, and trainings, and complete assigned reports as instructed.

· Travel throughout assigned region and state 60-75% of your time to effectively and efficiently complete job assignments.

· Other duties as assigned.

Required Qualifications and Experience:

· Excellent interpersonal, verbal, and written communication skills with the ability to build rapport and foster relationships with diverse individuals.

· Consistently displays proficient technological aptitude - proficient technical experience with laptops, projectors, webinars, USB ports and flash drives, data entry, Microsoft Office Suite, internet navigation, and ability to learn new platforms.

· Proven negotiation skills, experienced in business development preferably in the nonprofit sector.

· Experience in or displays comprehension of federal and state programs and benefits.

· Highly organized and detail-oriented, with an ability to manage multiple projects and priorities simultaneously.

· Must have a valid driver's license, car insurance, and reliable transportation.

· Available to work flexible hours including early mornings, late evenings, weekends, and overnight stays.

Preferred Qualifications and Experience:

· Education: Bachelor's Degree or higher or commensurate experience.

Additional Requirements/Qualifications:

· Pre-employment screens are required per standard policy.

· Passion for serving others.

· Must have consistent, secure, high-speed internet access that is at least 25 Mbps download and 4 Mbps upload and meets SC Thrive's standards.

· Must have reliable transportation, willingness and ability to travel statewide, work some weekends, and overnight stays.

· Must maintain an acceptable driving record in accordance with SC Thrive policy.

· Reside in the region you serve. This position must reside in Charleston County, South Carolina.

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