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Human Resources Business Partner HRBP

4 months ago

charleston, United States The PEOPLEASE Group Full time
Position Summary

PEOPLEASE is looking for a qualified HR Business Partner to join our team. The purpose of the Human Resources Department is to manage maximizing employee productivity and protecting the company from any issues that may arise within the workforce. The HR Business Partner is a highly visible role and is responsible for directly supporting the leaders within PEOPL EASE ’s Client Services organization. This position is also responsible for pursuing and promoting total client satisfaction within the PEOPL EASE portfolio. Additionally, the HR Business Partner will be expected to roll up their sleeves and have hands-on involvement across varying levels of the Client Services practice including but not limited to the product offerings and be the go-to person for client interactions as needed to provide support and direction in challenging situations.

An ideal candidate will have the ability to manage and execute the coordination of multiple projects within required timeframes and expectations; demonstrated excellence in communication skills; be able to inform both orally and in writing; working knowledge of Microsoft Office products. Demonstrate the ability to perform detail-oriented tasks; interact, coordinate, follow up, and effectively communicate with HR team members, regional teams, Senior Management, and Third-Party Administrators.

Candidate must be a self-starter with the ability to function as a remote employee in a distributed work team. Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead by example and facilitate effective teamwork, rapport, communication, trust, and respect between client facing and back-end team members Assist in cultivating a positive culture of learning and professional development for the Client Services team Engage in any escalated service situations, partnering across the organization to identify and implement timely resolutions that are acceptable to both the client and Peoplease Execute on specific and measurable goals for overseeing and ensuring client retention, Quantitative and Qualitative Client Interactions and the delivery of Peoplease core service deliverables Assist in building a strategic plan to minimize client attrition which includes setting appropriate client expectations, monitoring and facilitating achievement of service commitments and deliverables of service and recovery plans as needed Assist in establishing effective client interaction model and developing tools to measure client success based on account management strategies, retention, and net promoter scores; this may include human capital assessments, customized service levels, SLAs and additional deliverables Work closely with Client Services Manager, the SVP, Operations & Quality and PEOPL EASE designated communications leaders to develop and oversee timely delivery and execution of all client communications Build and maintain strong client relationships with strong emphasis on key strategic accounts on throughout the portfolio to include visits with both key accounts and those clients who are “at risk” Work with sales to assist in bringing on new clients with attendance at key prospect meetings and the development and execution of appropriate implementation timeless for us throughout the organization Ability to establish rapport of being approachable and visible to ensure open communication lines with client and establish appropriate interaction cadence Assist in cultivating a positive culture of learning and professional development for the Client Services Team Other projects and responsibilities may be added at the manager’s discretion Minimum Qualifications (Knowledge, Skills, and Abilities) Bachelor’s degree required; Master’s in Business Administration or HR related field preferred. SPHR/PHR, Benefits and/or Payroll certifications a plus Minimum 5-7 years of progressive leadership experience in either consulting or corporate environment PEO industry experience a plus, but not required Proficient in a wide variety of employment law and regulations at both state and federal levels, including, but not limited to ADA, ADEA, COBRA, FMLA, USERRA, FLSA and EEO Compliance Excellent collaboration skills Excellent verbal and written communication skills Ability to develop lasting partnerships through effective communication Business maturity and demonstrated ability to influence senior leaders both internally and externally Strong knowledge and understanding of both state and federal employment laws Excellent interpersonal, presentation and facilitation skills Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities and a large portfolio of clients Proficient in Microsoft Office Suite Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. This position will be working primarily indoors and some of the time in an outdoor environment. From this movement, the employee will encounter varying temperatures. The normal auto and air travel hazards will apply.