Guest Services Representative
4 weeks ago
Are you passionate about creating memorable experiences for guests? Join our team at Hampton Inn & Suites Cincinnati/Kenwood in Cincinnati, OH As a Guest Services Representative, you will be the welcoming face of our hotel, ensuring every guest feels valued and cared for. From check-in to check-out, you'll handle reservations, provide information about local attractions, and ensure a seamless stay for our guests. With a competitive salary starting at $12 - $14 hourly, you'll have the opportunity to be part of a welcoming team dedicated to exceptional customer service. Experience the rewarding world of hospitality with us at Hampton Inn & Suites Cincinnati/Kenwood.
Compensation:$12 - $14 hourly
Responsibilities:- Greet guests upon arrival and provide exceptional customer service throughout their stay
- Ensure guest requests and inquiries are addressed promptly and effectively
- Assist guests with check-in and check-out procedures, including payment processing
- Maintain a clean and organized lobby and common areas to enhance guest experience
- Collaborate with other hotel staff to resolve any guest issues or complaints in a timely manner
- 1-2 years of experience in customer service or hospitality industry
- Proficiency in GSuite (Google Docs) or similar software
- Excellent verbal and written communication skills
- Flexibility to work weekends and evenings
- Valid driver's license and reliable personal vehicle
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
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