Asset Recovery Manager

2 weeks ago

Saint Johnsbury, United States Passumpsic Savings Bank Full time
Job DescriptionJob Description

SUMMARY:

This position is responsible for all aspects of the collection function, including supervising the collection staff, handling problem credits, negotiating OREO and repossessed vehicles. The Asset Recovery Manager is responsible for the effective collection of delinquent accounts and minimizing loss to the Bank.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establish goals and lead staff to attainment of goals.

  • Ensure compliance with all federal and state regulations, particularly related to fair debt collection practices.

  • Monitor performance of the Banks’ past due accounts and the effectiveness of the individual collectors.

  • Report results of collection activity on a regular basis to the senior retail lender.

  • Manage the process of repossession/foreclosure and disposition of property.

  • Recommend monthly charge offs to the senior retail lender.

  • Assist the collectors in keeping current with collection practices and training.


COMPLIANCE/REGULATORY:

Each employee should be aware of, and responsible for assuring their work complies with all Federal and State banking laws and regulations and Bank policies and procedures.


SUPERVISORY RESPONSIBILITIES: Participate in the hiring of new department staff. Responsible for completion of annual reviews, initial corrective action process and the training of staff as well as being available for questions or help with problems or concerns when staff may need assistance.


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:


  • Must have excellent customer service skills

  • Must have excellent organizational skills, competent analytical skills, and must be detail oriented

  • Must have well developed verbal and written communication skills

  • Must have the ability to maintain excellent customer and interdepartmental relations

  • Must be extremely accurate and have excellent problem solving abilities

  • Must be proficient in basic accounting skills – must understand debits and credits, bank reconciliations, and the interactions of these to loans


EDUCATION and/or EXPERIENCE:

Associates degree or equivalent experience plus five years collections experience. Two years supervisory experience. Customer service, sales or other prior experience dealing directly with customers.


INTERPERSONAL/BEHAVIORAL/COMMUNICATION:

  • Excellent telephone skills with the patience to deal with customers in a tactful manner and ability to stay calm during difficult/tense situations.

  • Organizational and communication skills.

  • Ability to negotiate with repossession outlets, attorneys, and realtors in a professional manner.


MATHEMATICAL/TECHNICAL SKILLS:

  • Excellent mathematical and computer related skills, utilizing Microsoft Word and Excel, as well as company related software/hardware.


REASONING ABILITY:

Ability to recognize and solve problems and report them to the appropriate area/department. Ability to make sound decisions based on the situation at hand within authority level.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finer, handle, or feel; reach with hands and arms; and talk and hear. Occasional lifting and/or move up to 20lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.


Disclaimer:

This preceding job description has been designed to indicate the general nature and level of work performed by a Collections Officer. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this position.



Member FDIC

Equal Opportunity Employer

M/F/D/V

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