Maintenance Service Coordinator

4 weeks ago

South San Francisco, United States DFS Green Full time
Job DescriptionJob Description

About Us:

At DFS Green, we specialize in providing top-notch commercial facility maintenance services. With a commitment to excellence and customer satisfaction, we pride ourselves on maintaining clean and healthy environments for our clients. We are seeking a dedicated Maintenance Service Coordinator to join our dynamic team and help us continue delivering exceptional service.

Job Summary:

The Maintenance Service Coordinator will oversee and manage the scheduling and coordination of our national commercial maintenance services. This role involves working closely with our clients, technicians, and internal teams to ensure seamless service delivery, timely resolution of issues, and high levels of customer satisfaction.

Key Responsibilities:

  • Service Scheduling: Coordinate and schedule cleaning appointments, ensuring optimal allocation of resources and time.
  • Customer Communication: Act as the primary point of contact for clients, addressing inquiries, concerns, and service requests promptly and professionally.
  • Team Coordination: Collaborate with field technicians to ensure they have the necessary information and resources for each job.
  • Quality Assurance: Monitor and evaluate service quality, ensuring that all cleaning tasks meet company standards and client expectations.
  • Problem Resolution: Address and resolve any issues or discrepancies that arise during service delivery, working to achieve quick and effective solutions.
  • Documentation: Maintain accurate records of service appointments, client interactions, and feedback. Prepare reports as needed for management.
  • Inventory Management: Oversee the inventory of cleaning supplies and equipment, ensuring that all resources are well-maintained and available when needed.

 

Qualifications:

  • Experience: Previous experience in a coordinator or administrative role, preferably within the facilities maintenance or commercial cleaning industry.
  • Skills: Strong organizational and multitasking skills, with the ability to manage multiple schedules and priorities.
  • Communication: Excellent verbal and written communication skills. Ability to build and maintain positive relationships with clients and team members.
  • Problem-Solving: Strong problem-solving skills with a proactive approach to resolving issues.
  • Technical Proficiency: Familiarity with scheduling software and basic office applications (e.g., Microsoft Office, Google Workspace).
  • Attention to Detail: High attention to detail with a focus on delivering quality results.

Education:

  • High school diploma or equivalent required; associate’s degree or higher preferred.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
  • Health, dental, and vision insurance
  • Paid time off and holidays

DFS Green is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionDFS Green is a leading national provider of integrated flooring solutions to commercial end-users, facility and property managers, design firms, and general contractors. We are the fastest growing firm of our kind in the area and we are looking for talented, career-oriented individuals to add value to our expanding team.Company DescriptionDFS Green is a leading national provider of integrated flooring solutions to commercial end-users, facility and property managers, design firms, and general contractors. We are the fastest growing firm of our kind in the area and we are looking for talented, career-oriented individuals to add value to our expanding team.

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