Patient Care Representative

4 weeks ago

Louisville, United States Kelly Services Full time
Job DescriptionJob Description

Your next good thing is right here. At Kelly® Professional & Industrial, we’re all about helping you discover what’s next in your career. And we just so happen to be seeking a Patient Care Representative to work at a speciality pharmacy center  in Louisville, Kentucky. If this sounds like the right fit for you, read on and apply

 

Role Summary:

The Patient Care Representative provides support to patients and healthcare providers via phone and administrative tasks, ensuring accurate information management and adherence to service goals.

 

Role is completely onsite in Louisville, KY
Pay: $17.00 per hour
Temp-Hire opportunity

 

Key Responsibilities will include:

  •  Manage inbound and outbound pharmacy phone lines.
  •  Respond to calls, emails, and requests from patients and providers while meeting service level goals.
  • Capture and update patient information accurately.
  • Resolve and follow up on unresolved issues.
  • Provide medication tracking and shipping information.
  • Assist with additional tasks and special projects as directed.
  • Schedule treatments and provide status updates.
  • Address program inquiries and report adverse events as required.
  • Maintain patient confidentiality at all times.

 

Skills and Abilities:

  • Empathy and compassion in patient interactions.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Adaptability to changing situations and policies.
  •  Independent and team-oriented work skills.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Sensitivity, tact, and diplomacy in handling diverse situations.

Education and Experience:

  • High school diploma or equivalent.
  • 2 years of customer service experience.
  • 1 year of experience in a pharmacy or call center environment.
  • Proven track record of high-quality service.

Physical Requirements:

  • Work is performed indoors with extensive use of phone and keyboard.
  •  Frequent reaching, handling, and sitting for prolonged periods.
  • Occasional lifting of up to 25 pounds and minor stooping or kneeling.

 

 

 

Company DescriptionSimply put. We’re the experts. Seriously. Our recruiters are deeply rooted in the markets they serve, which means we understand what it takes to succeed, have industry connections, and the inside scoop no one else has. Plus, at Kelly, we are real people seeing beyond just a resume. This means you’re getting a level of personal attention you don’t get from an algorithm and access to opportunities that would never occur to an outsider.

So what are you waiting for? Find your next role with a fast, personalized job search that never costs you anything.Company DescriptionSimply put. We’re the experts. Seriously. Our recruiters are deeply rooted in the markets they serve, which means we understand what it takes to succeed, have industry connections, and the inside scoop no one else has. Plus, at Kelly, we are real people seeing beyond just a resume. This means you’re getting a level of personal attention you don’t get from an algorithm and access to opportunities that would never occur to an outsider.\r
\r
So what are you waiting for? Find your next role with a fast, personalized job search that never costs you anything.

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