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Patient Support Representative

2 months ago

Louisville, Kentucky, United States Actalent Full time
Job Summary

We are seeking a highly skilled Patient Support Representative to join our team at Actalent. As a Patient Support Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers while meeting or exceeding service level goals.

Key Responsibilities
  • Answer calls, emails, and other requests from patients and/or healthcare providers while meeting or exceeding service level goals.
  • Accurately and completely capture information and update systems appropriately.
  • Provide availability, tracking, and shipping information for patients' medication as needed.
  • Schedule treatments to be sent to the patient or patients' healthcare provider.
Requirements
  • Pharmacy experience and customer service skills are required.
  • Ability to work in a fast-paced environment and meet or exceed service level goals.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Benefits
  • Medical, dental, and vision insurance.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability insurance.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.