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Resident Service Coordinator

2 months ago

Trenton, United States CRM Residential Full time
Job DescriptionJob Description

CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individuals who have chosen to build their careers with us. We take great pride in our values, and we live and breathe them every day. 

Working at CRM Residential is so much more than a job, it is a career with purpose. No matter what department or level of the company you join, our mission is to provide a comfortable and reliable home environment for those who need it most and to provide excellent service to our customers. You will make a difference. 

Why Join the CRM Residential Team:

  • Comprehensive Health Coverage
  • Retirement Savings with employer contribution
  • Bonus Potential
  • Paid Time Off (PTO)
  • Company Paid Holidays
What You’ll Get To Do:

The Resident Services Coordinator will comply with established policies and authorized approval. Resident Services Coordinator’s responsibilities include, but are not limited to the following:
  • Provide general case management, including intake and referral service to residents needing such assistance.
  • Provide formal case management for a resident when such service is not available through the general community.
  • Evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of the resident’s situation and needs.
  • Perform initial assessments
  • Establish links with agencies and service providers in the community.
  • Determine/develop best price for service in personal assistance, homemaker, meals on wheels, transportation, counseling, occasional visiting nurses, preventative health screening, wellness, and legal advocacy.
  • Educate residents on service availability, application procedures and client rights.
  • Maintain a directory of providers for use by both project staff and residents.
  • Advocate, organize, problem solve and provide results for the elderly and/or disabled population.
  • Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual. Manage the provision of supportive services when appropriate.
  • Assist residents in building informal support networks with other residents, family and friends.
  • Develop volunteer support programs with service organizations in the community.
  • Provide training to project residents in the obligations of tenancy or coordinate such training.
  • Educate staff on the management team on issues related to aging in place and service coordination to help them to better work with and assist the residents.
  • Work cooperatively with the management team on issues that threaten the ability of the resident to age in place.
  • Provide priority assistance to residents that are determined to be frail, elderly and/or at risk.
  • Receive on-going training in gerontology, psychology, counseling, and drug and alcohol use/abuse, mental health issues affecting the elderly and/or disabled.
  • Other related duties as assigned.
Requirements:
  • High School diploma or equivalent education required; associate or bachelor's degree preferred
  • 2 years of experience in property management, hospitality, or customer service
  • Previous resident services coordinator experience. Experience level may vary due to the special needs of the property.
  • Knowledge of fair housing laws and regulations
  • The position requires the ability to deal well with people and get them to feel comfortable.
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Stand and walk or sit alternatively depending on specific needs of the day.
  • Constant need to bend/stoop/squat, climb stairs, push or pull, reach above shoulder, filing, open/close doors/drawers, grasping/turning, writing/typing.
  • Frequent lifting/carrying (paperwork, deliveries, files, miscellaneous) less than 20 lbs.

About CRM Residential:  

CRM Residential is an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients. 

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for a position in property management and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity. 

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