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Healthcare Services Coordinator

2 months ago

Trenton, Florida, United States Palms Medical Group Full time
Job Overview

At Palms Medical Group, we are dedicated to providing comprehensive healthcare solutions to families across multiple counties.

Role Summary

The Patient Services Coordinator acts as the main point of contact for patients and clients when arranging appointments, connecting with their healthcare providers, or addressing general inquiries about our services. This role is pivotal in overseeing the Patient Services Center staff and ensuring compliance with operational standards.

Key Responsibilities

Management of Patient Services Center Operations:

  • Oversee and direct daily operations of the Patient Services Center.
  • Establish priorities for the team to ensure efficient task completion.
  • Collaborate with other supervisors to coordinate work activities.
  • Develop strategies to achieve short-term goals.
  • Monitor call volumes and allocate staff accordingly to meet demand.
  • Identify and resolve operational challenges using established protocols and expertise.

Appointment Scheduling:

  • Respond to phone inquiries promptly and professionally.
  • Collect and input accurate patient demographic information into the electronic health record system.
  • Schedule appointments in accordance with organizational guidelines.
  • Inform patients about necessary documentation for their appointments.
  • Provide supportive and patient-centered service to all callers.
  • Assign staff to manage voicemails and respond to requests as needed.

Patient Liaison Duties:

  • Direct calls to appropriate departments as necessary.
  • Exercise sound judgment and respect in all communications.
  • Escalate issues according to established procedures.
  • Maintain accurate records of all interactions.
  • Meet performance expectations based on established metrics.

Patient Services:

  • Conduct outbound calls to manage appointment cancellations and rescheduling.
  • Track referrals to ensure timely follow-up appointments.
  • Assist with special projects as call volume allows.

Pre-Visit Patient Information Management:

  • Update patient copay information for accurate check-in communications.
  • Verify patient insurance details through the electronic health record system.
  • Prepare electronic charts by updating necessary information prior to patient visits.
  • Communicate with patients ahead of their appointments when required.
  • Document actions needed for front desk staff upon patient arrival.

Administrative Responsibilities:

  • Adhere to all relevant policy manuals and compliance guidelines.
  • Oversee daily functions, employee schedules, and workflow documentation.
  • Review and submit employee timecards to HR.
  • Manage employee leave requests in line with company policy.
  • Participate in quality assurance meetings as directed.
  • Assist with audits and compliance surveys as needed.

Required Skills and Qualifications:

  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively.
  • Proficient in multitasking and managing various responsibilities.
  • Experience in training and mentoring staff.
  • Proficient in operating standard office equipment and software.
  • High School Diploma or equivalent; prior customer service experience preferred.
  • Minimum of two years in a supervisory capacity.

Communication Skills:

  • Ability to convey complex information clearly to diverse audiences.

Physical and Emotional Demands:

  • Ability to stand or sit for extended periods.
  • Capable of lifting up to 50 pounds and operating office equipment.
  • Exposure to various patient interactions and potential stressors.