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Customer Service Manager

2 months ago

Wilmington, United States Global Company Full time
Job DescriptionJob Description

Customer Service Manager

National leader in wholesale building products is looking for a Customer Service Manager (CSM) to lead and mentor a team of Service Reps dealing with product claims and warranty issues. The CSM will work with internal and external customers, distributors, contractors, etc. to resolve product issues.

The ideal candidate has:

  • 3+ years managing a team of customer service reps
  • Track record of mentoring and growing a customer service team
  • Previous experience with a CRM tool (Salesforce, JDE/PeopleSoft)
  • Is committed to resolving customer issues and providing a positive customer experience
  • Previous experience with product claims and/or warranty issues

Please forward a resume for consideration.