Customer Account Specialist

2 months ago


Wilmington, United States Corporation Service Company Full time

Are you passionate about delivering exceptional service? Us too.

Customer Service Representative

Wilmington, DE (Onsite)

Monday - Friday, 9am- 6pm

If you have big ambitions, you’ll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients, including 90% of the Fortune 500. Because our business spans several ever-changing industries, our growth in solutions and career opportunities is inevitable.

We’re hiring Customer Service Representatives for our Corporate Transactions, Annual Reports, and Business License teams. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.

Some of the things you’ll be doing:

Build relationships with our clients to better understand their unique needs and concerns

Fulfill requests and answer questions for internal and external customers

Respond promptly to customer inquiries via phone or electronically

Provide excellent customer service to both internal and external clients

Manage customer portfolios

Organize the workflow to meet customers’ time frames and demands

Data entry of client information, electronic filing, and retrieval of documents

Navigate between multiple databases quickly and accurately

Research, analyze, review, and process legal documents

Recommend process improvements where applicable

Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

Experience working in a customer service or administrative capacity

Energetic self-starter who thrives in a fast-paced, team-oriented environment

Attention to detail and accuracy

Strong prioritization and time-management skills

Flexibility and agility, with the ability to multitask

Problem-solving skills

Strong computer skills and proficiency in MS Office, Word, and Excel

Excellent verbal and written communication skills

Salesforce experience a plus

Candidates for this position must be eligible to work in the country without sponsorship

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