Customer Service Associate

1 month ago


Wilmington, United States Corporation Service Company Full time

Customer Service Associate

Wilmington, DE (Onsite)

Monday-Friday, 9am-6pm

As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service associates and we’ll make sure you have the tools and technology you need to deliver positive outcomes for our clients every time.

We are seeking a highly motivated, enthusiastic customer service associate to facilitate filings, such as incorporations, amendments, mergers and dissolutions, to name a few, for our corporate clients and law firms.

What you’ll do for us:



Provide excellent customer service to both internal and external clients



Ability to follow up and through on all orders



Respond promptly to inquiries and follow ups through use of our systems



Organize your workflow to meet customers timeframes and demands



Recommend process improvements where applicable



Adhere to team quality standards for preparing client forms and submitting documents



Navigate quickly between multiple databases quickly and accurately



Research and analysis of legal documents



Maintaining and growing existing customer business by providing outstanding service

What we’ll do for you:



Empower you to find your own innovative solutions to challenges faced by some of the world’s leading companies



Give you the freedom to explore, experiment, and implement out-of-the-box ideas



Provide excellent benefits for you and your family, including 401(k) with employer match, medical insurance, paid time off, tuition reimbursement, and more

These technical skills, experience, and qualifications will provide a successful foundation for this position:



Energetic self-starter who thrives in a fast-paced, team oriented environment



The ability to multitask with a strong attention to detail and accuracy a must



Demonstrated ability to manage multiple projects simultaneously



Strong prioritization and time management skills as well as problem solving skills



Ability to work independently with a minimum amount of oversight



Strong computer skills with the ability to integrate information from multiple sources quickly and accurately



Excellent verbal and written communication skills

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

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