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Customer Service Associate
1 month ago
Customer Service Associate
Wilmington, DE (Onsite)
Monday-Friday, 9am-6pm
As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service associates and we’ll make sure you have the tools and technology you need to deliver positive outcomes for our clients every time.
We are seeking a highly motivated, enthusiastic customer service associate to facilitate filings, such as incorporations, amendments, mergers and dissolutions, to name a few, for our corporate clients and law firms.
What you’ll do for us:
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Provide excellent customer service to both internal and external clients
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Ability to follow up and through on all orders
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Respond promptly to inquiries and follow ups through use of our systems
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Organize your workflow to meet customers timeframes and demands
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Recommend process improvements where applicable
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Adhere to team quality standards for preparing client forms and submitting documents
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Navigate quickly between multiple databases quickly and accurately
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Research and analysis of legal documents
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Maintaining and growing existing customer business by providing outstanding service
What we’ll do for you:
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Empower you to find your own innovative solutions to challenges faced by some of the world’s leading companies
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Give you the freedom to explore, experiment, and implement out-of-the-box ideas
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Provide excellent benefits for you and your family, including 401(k) with employer match, medical insurance, paid time off, tuition reimbursement, and more
These technical skills, experience, and qualifications will provide a successful foundation for this position:
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Energetic self-starter who thrives in a fast-paced, team oriented environment
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The ability to multitask with a strong attention to detail and accuracy a must
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Demonstrated ability to manage multiple projects simultaneously
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Strong prioritization and time management skills as well as problem solving skills
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Ability to work independently with a minimum amount of oversight
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Strong computer skills with the ability to integrate information from multiple sources quickly and accurately
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Excellent verbal and written communication skills
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
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