Client Service Representative
3 weeks ago
Job DescriptionAssociate Client Service Representative for Queue ManagementMonday - Friday, Variable Hours ESTOnsiteThis role supports our National Customer Service organization and flexibility will be needed to ensure appropriate coverage during various shifts.Are you passionate about delivering exceptional service? Us too.CSC is seeking an Associate Client Service Representative for Queue Management that is passionate about customer service to join the National Customer Service Team. Our National Customer Service Team plays a critical role in providing solutions that help our customers (other companies) run their business smoother and smarter. Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. This is a role where you will partner with our National Customer Service Team & Leaders and Salesforce Team to ensure we are meeting and exceeding our customer's expectations. This role will require monitoring incoming client requests, utilizing our various queue management tools to optimize the productivity of our employees, while ensuring we maintain our high level of customer service.We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best. We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.Some of the things you'll be responsible for: Ensure we are consistently delivering on the CSC Customer Promise and providing a high-quality experience for our customers Partner with your direct Leader to review and further enhance our processes and workflow Monitor incoming client requests via all methods to ensure timely response and order placement Work independently to develop new initiatives and processes in order to make recommendations to leadership based on business and customer needs Provide regular performance level updates to your direct Leader, including presentations and written summaries Organize the workflow to meet customers' time frames and demands Support your direct team colleagues as needed Help the service team identify when an issue may be happening, escalate as need, and work to define proper communication out to the teamWhat technical skills, experience, and qualifications do you need? Salesforce knowledge and experience A passion for delivering exceptional customer service An analytical mindset with an ability to seek to understand, to make recommendations and decisions, and to problem-solve Proven ability to organize and manage a project independently, driving it forward to completion Strong negotiation, listening, and communication skills, both verbal and written Experience communicating effectively with technical staff, non-technical staff, teammates, and all levels of leadership Ability to organize the workflow to meet customers' time frames and demands Strong computer skills and proficiency in MS Office, Word, and Excel Exceptional attention to detail Ability to multi-task, prioritize, adapt, and deliver results in a deadline driven environment Problem-solving skills Experience working in a customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Flexibility in your hours and a willingness to stick with it until the job gets doneCandidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.#LI-LE1About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources.Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.About the TeamAt CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years. CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses. CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace. We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals. Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance. CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more. Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.
-
Client Service Representative
3 days ago
Wilmington, Delaware, United States Corporation Service Company Full timeAbout the RoleCSC is seeking a highly motivated and detail-oriented Client Service Representative to join our National Customer Service Team. As a Client Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring timely response and order placement, and working independently to develop new...
-
Client Service Representative
9 hours ago
Wilmington, Delaware, United States Corporation Service Company Full timeAbout the RoleCSC is seeking a highly motivated and detail-oriented Client Service Representative to join our National Customer Service Team. As a Client Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring timely response and order placement, and working independently to develop new...
-
Associate Client Service Representative
1 month ago
Wilmington, United States Corporation Service Company Full timeJob DescriptionAssociate Client Service RepresentativeWilmington, DE (Onsite)Monday - Friday, 9am- 6pmSome of the things you'll be doing: Build relationships with our clients to better understand their unique needs and concerns Fulfill requests and answer questions for internal and external customers Respond promptly to customer inquiries via phone or...
-
Full Time Client Service Representative
5 days ago
Wilmington, United States VCA Animal Hospitals Full timeVeterinary Client Service Representative FT We are seeking an experienced Client Service Representative who has previous veterinary experience, to join our team. At VCA Animal Hospitals, we take your pets health and providing excellent service very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a reliable,...
-
Veterinary Client Service Representative
3 days ago
Wilmington, North Carolina, United States VCA Animal Hospitals Full timeAbout the Role:We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, this role is responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.Key Responsibilities:Provide exceptional customer service, including...
-
Associate Client Service Representative
4 weeks ago
Wilmington, United States CSC Full timeAssociate Client Service Representative Wilmington, DE (Onsite) Monday - Friday, 9am- 6pm Some of the things you’ll be doing: Build relationships with our clients to better understand their unique needs and concerns Fulfill requests and answer questions for internal and external customers Respond promptly to customer inquiries via phone or...
-
Full Time Client Service Representative
4 weeks ago
Wilmington, United States VCA Animal Hospitals Full timeVeterinary Client Service Representative FT We are seeking an experienced Client Service Representative who has previous veterinary experience, to join our team. At VCA Animal Hospitals, we take your pets health and providing excellent service very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a reliable,...
-
Client Services Associate
2 weeks ago
Wilmington, Delaware, United States Corporation Service Company Full timePosition Overview:As a Client Services Associate, you will play a crucial role in fostering strong relationships with our clientele, ensuring their needs are met with precision and care.Key Responsibilities:Develop and maintain relationships with clients to gain insights into their specific requirements and concerns.Address inquiries and fulfill requests...
-
Client Service Representative
1 week ago
Wilmington, United States CSC Full timeClient Service Partner Wilmington, DE Monday-Friday, 8:00am - 5:00pm EST Hybrid Believe in doing work you can be proud of? We're the same. As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with the Product Manager with...
-
Client Service Coordinator
2 days ago
Wilmington, Delaware, United States Corporation Service Company Full timeAbout the Role**Job Summary**The Corporation Service Company (CSC) is seeking a highly skilled Client Service Coordinator to join our Digital Brand Services team. As a Client Service Coordinator, you will play a vital role in delivering exceptional client experiences and driving business growth.Key Responsibilities**Client Service Delivery**Ensure consistent...
-
Client Service Coordinator
3 days ago
Wilmington, Delaware, United States Corporation Service Company Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Coordinator to join our Digital Brand Services team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving process improvements across our organization.Key ResponsibilitiesClient Service Delivery: Ensure that we consistently...
-
Client Service Representative
3 weeks ago
Wilmington, United States CSC Full timeAssociate Client Service Representative for Queue Management Monday – Friday, Variable Hours EST Onsite This role supports our National Customer Service organization and flexibility will be needed to ensure appropriate coverage during various shifts. Are you passionate about delivering exceptional service? Us too. CSC is seeking an Associate Client Service...
-
Client Service Representative II
3 days ago
Wilmington, Delaware, United States Insight Global Full timeJob SummaryInsight Global is seeking a skilled professional to support our international banking partner in their Client Processing team. The ideal candidate will be responsible for handling financially focused trade calls for multiple management companies, providing exceptional customer service, and resolving complex issues in a timely manner.Key...
-
Client Service Coordinator
3 weeks ago
Wilmington, United States Corporation Service Company Full timeClient Service Coordinator Digital Brand Services Any CSC Office Location - Wilmington, Delaware or Yarmouth, Nova Scotia Hours TBD Hybrid Work Schedule Client Service Coordinator The DBS (Digital Brand Services) Domain Operations Service Team is e Client Service, Coordinator, Analyst, Workforce, Service, Leader, Business Services
-
Client Service Coordinator
2 weeks ago
Wilmington, United States Corporation Service Company Full timeJob Description Client Service Coordinator - Digital Brand Services Any CSC Office Location - Wilmington, Delaware or Yarmouth, Nova Scotia Hours TBD Hybrid Work Schedule Client Service Coordinator The DBS (Digital Brand Services) Domain Operations Service Team is excited to share an opportunity to join a new team which has been created as part of our...
-
Client Service Coordinator
2 weeks ago
Wilmington, United States Corporation Service Company Full timeJob DescriptionClient Service Coordinator - Digital Brand ServicesAny CSC Office Location - Wilmington, Delaware or Yarmouth, Nova ScotiaHours TBDHybrid Work ScheduleClient Service CoordinatorThe DBS (Digital Brand Services) Domain Operations Service Team is excited to share an opportunity to join a new team which has been created as part of our Service...
-
Financial Services Representative
2 weeks ago
Wilmington, Massachusetts, United States Align Credit Union Full timeJob OverviewPosition:The Financial Services Representative I is essential in delivering outstanding customer support by fostering strong and enduring connections with both existing and prospective clients. This role involves managing a variety of financial operations and guiding clients with their monetary needs. By employing a consultative methodology, the...
-
Client Service Representative II
2 days ago
Wilmington, Delaware, United States Insight Global Full timeJob DescriptionJob Summary: Insight Global is seeking a skilled Client Service Representative II to support our international fortune 500 banking partner to join their Client Processing team.Key Responsibilities:Provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction...
-
Customer Service and Support Representative
3 months ago
Wilmington, United States Ursa Innovations Full timeJob DescriptionJob DescriptionAs a Customer Service and Sales Representative, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality, hands-on customer service that is unmatched by our competitors. It starts with you...
-
Customer Service Representative
2 months ago
Wilmington, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist (CCS) opening in Wilmington, DE, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
