Servicing Operations Administrative Assistant

3 weeks ago

Needham, United States First Help Financial Full time
Job DescriptionJob DescriptionDescription

First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years. Our exponential growth also comes with financial stability as a company.

Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.

Your Title: Administrative Assistant, Servicing Operations

Your Location: Remote/Anywhere in the US

You Report To: Servicing Operations Manager

Schedule: Monday to Friday 9:00am to 5:30pm EST

Learn more about our awesome Servicing Operations Department

About the Opportunity:

First Help Financial, recently voted “Great Place to Work” for the three years in a row is seeking a highly motivated Administrative to accommodate our remarkable growth. This exciting opportunity will allow professional growth within FHF and establish a career, versus just a “job” We will provide training to be successful in your new role

Your responsibilities include but are not limited to:

  • Apply client payments to appropriate system
  • Process PayNearMe and Money Gram payments daily
  • Handle refunds in a timely manner
  • Verify and process Automatic Clearing House (ACH) transactions, set up automatic payments, and integrate bank details into the internal platform
  • Prepare Excel reports for payment waivers and reversals
  • Cross-Functional duties include collaborating effectively with Accounting and Funding departments and external vendors
  • Investigate and resolve unusual payment patterns

What you bring:

  • High Diploma or GED equivalent
  • Minimum of 1 year of administrative or accounting experience preferred.
  • Excellent communication skills.
  • Self-motivated and able to work independently.
  • Strong multitasking abilities with attention to detail.
  • Proficient in Excel and Outlook.

FHF Benefits:

· Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.

· Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.

· Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year-over-year growth in revenue and new markets provides an opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodation when interviewing anyone with special needs.

Requirements

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