Client Account Manager

2 months ago


Parma, United States Commercial Traffic Full time
Job DescriptionJob Description

Responsibilities                                                                                                                                                                                             

  •   To execute a lean management approach – To drive out cost (manual processes) whilst maximizing productivity through       Automation opportunities
  •  To be the client focal point for escalations, high level business reviews, process changes, non- standard tasks, and continuous   improvement
  •  To be responsible for and manage the progress of the account lead and account support and to manage the delegation and   progress of their assigned tasks
  •  To continually bring innovation to identify and implement successful processes and opportunities to achieve automation
  •  To drive continuous improvement for your assigned client accounts, identifying, planning, and executing further improvements    to their existing process
  •   To be fully responsible for, lead, and direct the implementation of designated clients/client regions (NAM/LAM)
  •   To align with, manage, and be responsible for the maintenance of the CT Implementation Management Tracking Tool
  •   To drive continuous improvement and ensure client specific / CT standard process alignment in the BAU environment
  •   To manage client expectations and timelines, in line with CT’s internal capabilities
  •   To liaise with and monitor progress of all other departments dealing with this new client implementation / BAU client account,      in line with client’s expected timeline
  •   To effectively manage your own time and priorities across multiple clients and internal reportees requirements

Qualifications                                                                                                                                                                                                  

  •    Excellent Written and Verbal communication skills in English. (Spanish is a plus)
  •    Advanced Microsoft Excel Skills
  •    Excellent attention to detail.
  •    Financial Auditing/ Logistics experience preferred.
  •    Previous Team Lead/Management experience preferred.
  •    Previous Client Facing Experience.
  •    Strong data analysis and manipulation skills
  •    Excellent Time management skills.
Company DescriptionFounded in 1923 and located in Parma, Ohio, CT Logistics offers some of the most exciting and rewarding logistics and software development jobs available in the industry. CT careers maximize your unique skills and encourage professional growth, while providing a total rewards package that delivers outstanding benefits, compensation and training, all while fostering balance between your work life and personal life.Company DescriptionFounded in 1923 and located in Parma, Ohio, CT Logistics offers some of the most exciting and rewarding logistics and software development jobs available in the industry. CT careers maximize your unique skills and encourage professional growth, while providing a total rewards package that delivers outstanding benefits, compensation and training, all while fostering balance between your work life and personal life.

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