Client Account Manager
2 months ago
Responsibilities
- To execute a lean management approach – To drive out cost (manual processes) whilst maximizing productivity through Automation opportunities
- To be the client focal point for escalations, high level business reviews, process changes, non- standard tasks, and continuous improvement
- To be responsible for and manage the progress of the account lead and account support and to manage the delegation and progress of their assigned tasks
- To continually bring innovation to identify and implement successful processes and opportunities to achieve automation
- To drive continuous improvement for your assigned client accounts, identifying, planning, and executing further improvements to their existing process
- To be fully responsible for, lead, and direct the implementation of designated clients/client regions (NAM/LAM)
- To align with, manage, and be responsible for the maintenance of the CT Implementation Management Tracking Tool
- To drive continuous improvement and ensure client specific / CT standard process alignment in the BAU environment
- To manage client expectations and timelines, in line with CT’s internal capabilities
- To liaise with and monitor progress of all other departments dealing with this new client implementation / BAU client account, in line with client’s expected timeline
- To effectively manage your own time and priorities across multiple clients and internal reportees requirements
Qualifications
- Excellent Written and Verbal communication skills in English. (Spanish is a plus)
- Advanced Microsoft Excel Skills
- Excellent attention to detail.
- Financial Auditing/ Logistics experience preferred.
- Previous Team Lead/Management experience preferred.
- Previous Client Facing Experience.
- Strong data analysis and manipulation skills
- Excellent Time management skills.
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