Account Representative

1 month ago

Sauk Rapids, United States Dahl Consulting Full time
Job DescriptionJob Description
  • Worksite Location: Sauk Rapids, MN
  • Compensation: $25.00 per hour
  • Duration: Contract-to-Hire

Account Representative Job Description:
The Account Representative serves as the liaison between the customer and the company and performs general customer service tasks to support the company and project a professional company image through in-person, phone, and email interaction.

What you’ll do as the Account Representative:

  • Process orders received via phone, website, electronic data interchange (EDI) or other PO forms
  • Review product availability and orders in the company ERP system (Microsoft D365 platform)
  • Create customer accounts for new customers in Microsoft D365 system
  • Follow up on customer inquiries and update customer records as necessary
  • Answer phones and direct calls accordingly.  Respond to customer inquiries
  • Assist in documenting and handling of customer complaints
  • Communicate with off-site warehouse regarding ship dates, freight charges, follow up and track orders
  • Maintain domestic and international distributor relations
  • Collaborate with corporate Accounts Receivable and Import departments to solve invoice inquiries
  • Perform general clerical duties to include but not limited to photocopying, faxing, scanning, filing, ordering office supplies/equipment and responsible for all incoming and outgoing mail and shipments

What you’ll bring to the Account Representative role:

  • Associate or bachelor’s degree in business, communications, finance or related field
  • 2+ years of customer service or account representative experience
  • Experience working with ERP systems/Microsoft D365 is preferred
  • Ability to multi-task, organize, and prioritize work
  • Strong attention to detail
  • Strong math and accounting skills
  • Excellent verbal, written, and interpersonal skills with team members, customers, vendors
  • Ability to collaborate and function in a team environment
  • Knowledge of Microsoft office programs necessary (Advanced Excel, Word)
  • Knowledge of Microsoft AX Dynamics computer software is helpful
Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r
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Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

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