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Account Representative

2 months ago

Sauk Rapids, United States Dahl Consulting Full time
  • Worksite Location: Sauk Rapids, MN
  • Compensation: $25.00 per hour
  • Duration: Contract-to-Hire


Account Representative Job Description:

The Account Representative serves as the liaison between the customer and the company and performs general customer service tasks to support the company and project a professional company image through in-person, phone, and email interaction.


What you’ll do as the Account Representative:

  • Process orders received via phone, website, electronic data interchange (EDI) or other PO forms
  • Review product availability and orders in the company ERP system (Microsoft D365 platform)
  • Create customer accounts for new customers in Microsoft D365 system
  • Follow up on customer inquiries and update customer records as necessary
  • Answer phones and direct calls accordingly. Respond to customer inquiries
  • Assist in documenting and handling of customer complaints
  • Communicate with off-site warehouse regarding ship dates, freight charges, follow up and track orders
  • Maintain domestic and international distributor relations
  • Collaborate with corporate Accounts Receivable and Import departments to solve invoice inquiries
  • Perform general clerical duties to include but not limited to photocopying, faxing, scanning, filing, ordering office supplies/equipment and responsible for all incoming and outgoing mail and shipments

What you’ll bring to the Account Representative role:

  • Associate or bachelor’s degree in business, communications, finance or related field
  • 2+ years of customer service or account representative experience
  • Experience working with ERP systems/Microsoft D365 is preferred
  • Ability to multi-task, organize, and prioritize work
  • Strong attention to detail
  • Strong math and accounting skills
  • Excellent verbal, written, and interpersonal skills with team members, customers, vendors
  • Ability to collaborate and function in a team environment
  • Knowledge of Microsoft office programs necessary (Advanced Excel, Word)