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Business Development Liaison

2 months ago

Sauk Rapids, Minnesota, United States Dahl Consulting Full time
About the Role

We are seeking a highly skilled Business Development Liaison to join our team at Dahl Consulting. As a key member of our organization, you will serve as the primary point of contact between our customers and our company, providing exceptional customer service and support.

Key Responsibilities
  • Order Processing: Process customer orders received through various channels, including phone, website, and electronic data interchange (EDI).
  • Inventory Management: Review product availability and orders in our enterprise resource planning (ERP) system, Microsoft D365.
  • Customer Account Management: Create and manage customer accounts in our Microsoft D365 system.
  • Customer Inquiry Resolution: Respond to customer inquiries and update customer records as necessary.
  • Phone and Email Support: Answer phones, direct calls, and respond to customer inquiries in a timely and professional manner.
  • Complaint Handling: Assist in documenting and handling customer complaints in a fair and efficient manner.
  • Supply Chain Coordination: Communicate with our off-site warehouse regarding ship dates, freight charges, and order tracking.
  • Distributor Relations: Maintain relationships with domestic and international distributors.
  • Accounts Receivable Support: Collaborate with our Accounts Receivable department to resolve invoice inquiries.
  • Clerical Support: Perform general clerical duties, including photocopying, faxing, scanning, filing, and ordering office supplies and equipment.
Requirements
  • Education: Associate or Bachelor's degree in business, communications, finance, or a related field.
  • Experience: 2+ years of customer service or account representative experience.
  • Technical Skills: Experience working with ERP systems, preferably Microsoft D365.
  • Soft Skills: Ability to multi-task, organize, and prioritize work; strong attention to detail; strong math and accounting skills; excellent verbal, written, and interpersonal skills; ability to collaborate and function in a team environment; and knowledge of Microsoft Office programs, including Advanced Excel and Word.