Inside Sales Representative

1 month ago


Ashland, United States Quick Response Fire Supply Full time
Job DescriptionJob Description

Join our growing team at QRFS as an Inside Sales Representative

We’re seeking passionate individuals committed to solving our customers’ problems permanently and profitably.

This is the job for you if …

  • You’re a natural problem solver.

  • You have exceptional mental recall for facts, product details, and situational context.

  • You’re persistent and committed to customer satisfaction.

  • You get the job done right, the first time, on time.

  • You are VERY self-directed and work at a fast pace.

  • You demonstrate initiative by learning, applying, and improving knowledge and skills.

  • You have excellent English grammar skills, both written and verbal.

  • You value teamwork and celebrate wins.

What We Do

We’re on a mission to make fire protection easier so nobody gets burned. We do this by providing access to the correct parts and expert information professionals need to keep buildings safe and fire protection systems compliant.

We’re looking for team members that settle for nothing less than an exceptional place to work. Now you’re ready to join a team where your contributions improve the business daily.

Job Responsibilities include:

  • Manage full-service account inquiries, responding promptly through various channels such as calls, emails, live chat, and social media, covering product details, pricing, availability, and shipping information.

  • Provide solutions to meet customer needs, specializing in identifying suitable parts for fire protection systems.

  • Drive sales by following up on quotes and efficiently processing orders.

  • Address post-sale issues, including tracking and returns and providing backorder updates, in adherence to company policies and standards.

  • Populate the company Knowledge Base with recorded FAQs and maintain detailed notes in customer tickets.

  • Track and report on sales revenue, quote conversion rates, customer satisfaction, and ticket metrics.

Requirements:

  • Hunger and drive: you want to make your mark now.

  • Excellent communication and a desire to help people.

  • Have a background in fire protection equipment or E-commerce. (Preferred only)

  • Exceptional communication skills, with strong attention to detail and organizational skills.

  • Goal-oriented, reliable, self-motivated, and capable of effective problem-solving and multitasking in a fast-paced environment

  • Tech-savvy, and at ease with phones, ticketing platforms, and live chat.

  • Thrive in a multitasking environment with time constraints, successful in achieving targets while maintaining a positive customer experience.

  • Able to travel to and from Ashland, VA 23005; this is not a remote/hybrid position.



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