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Level 2 Tech Support Engineer

4 months ago


Parsippany, United States Ambassador Resources Full time
Job DescriptionJob Description

Must be a US Citizen or Green Card Holder

3 to 6 months (Temp to perm)

The IT Engineer/Service Desk Technician / Level 2: this person needs to be capable of handling most of the tickets from our level 1 team as they are escalated.

 

  • Problem solver who is self-motivated and can figure things out
  • Solid troubleshooting skills-primarily within Windows (95%)
  • Effective communications skills, customer communications, experience with Ticketing
  • Windows
  • VMware experience
  • Active Directory
  • Office 365
  • ConnectWise
  • Must have exp working for an MSP
  • DNS, DHCP, Group Policy, LAN/WAN
  • Experience with financial software (QuickBooks, Sage for example) is helpful
  • Other: Printers, Microsoft updates and releases, patch management

 

This is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc..

If interested please send resume to Kevin.Shuster@ambassadorresources.com