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Shift Supervisor

2 months ago

Ann Arbor, United States Milkshake Factory Ann Arbor Full time
Job DescriptionJob DescriptionBenefits:
  • Tips
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement

ABOUT US
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further you've found your place. Come join our awesome team at the new Ann Arbor, MI location

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

  • Enjoy the "yummiest" shakes on the planet every shift you work (what we call a "shift shake")
  • Be part of a rapidly growing concept
  • Develop into a chocolate-tasting expert other chocolates will never taste the same
  • Embark on a journey with us where our goal is to give you opportunities to grow and develop, beginning with competitive pay + Tips- Go Blue
  • Having FUN at work while serving our amazing customers
Come shake things up with MilkShake Factory in Ann Arbor
Exciting news - we're expanding our operations coast to coast

POSITION OVERVIEW
Our Shift Supervisors keep things spinning and shaking during scheduled shifts varying anytime between 10:00 A.M. to 11:00 P.M. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer. We are looking for part-time or full-time people

ESSENTIAL FUNCTIONS
  • Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team. Our Team Members are adaptable, teachable, and friendly; they bring smiles to the faces of our customers when they see, find, and point out the good in those they serve and interact with. It's all about making that memorable experience for our customers
  • Dive into Team Member training, providing clear feedback and coaching vibes.
  • Keep the store manager in the loop on Team Member performance.
  • Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
  • Boost those sales with your creative flairsampling, product recommendations, and subtle upselling moves.
  • Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it.
  • Keep that cool demeanor intact when smoothing out customer complaints.
  • Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
  • Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
  • Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
  • Safety first Execute all tasks with a safety mindset.
  • Stay on top of food safety and quality, reporting anything fishy to the store manager.
  • Ready for anything? Dive into those extra duties with flair
REQUIREMENTS
  • Strong communication skills, interpersonal skills, and exceptional customer service skills
  • Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
  • Ability to judge and appropriately react to business activity to ensure labor management
  • Attention to detail and safety requirements
  • Manual dexterity and good hand-eye coordination
  • Previous customer service and cash-handling experience
  • Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
  • High school diploma or GED
  • Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds