Customer Service Representative

2 weeks ago

Hialeah, United States Employer Solutions Services, Inc. Full time $19
Job DescriptionJob Description

The Warehouse Customer Service Representative is responsible for assisting customers in real time, providing prompt responses and problem resolution to all customer inquiries and concerns through the customer support existing channels. He/she will work very closely with internal members of Operations & Finance to ensure high levels of customer satisfaction always.

Duties/Responsibilities:

· Provide and process information in response to inquiries, concerns, and requests about products and services in a friendly & helpful voice that provides quality service and support.

· Responding to email requests from new, existing, and potential customers in a concise, polite, and personalized manner, with accurate grammar.

· Communicating with processing partners about customer orders as needed.

· Maintaining database records of order changes, contact history, etc.

· Skillfully assist and retain customers through positive customer relationship building.

· Provide product information and advice to customers when needed.

· Able to work and understand order workflow and processes on ticketing support and other system platforms.

Competencies:

· Strong written and verbal communication.

· Prioritize and manage actions to meet changing deadlines and requirements within a high volume.

· Commitment to produce outcomes without direction and capable of finding necessary resources.

· Customer service oriented and solution focused in a fast-paced environment.

· Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.

Qualifications / Skills

· Customer service experience in a fast-paced environment (2+ years highly preferred)

· Microsoft Office Suite and Google Suite (required)

· E-commerce and/or ERP knowledge (preferred but not required)

· Professional phone / email etiquette (required)

· Excellent multi-tasking and problem-solving skills and must be detail oriented.

· Confident, outgoing, and self-motivated

· Strong written and verbal English communication skills

· Candidates should be reliable, motivated, eager to learn, & a team player.

Working Conditions

· The employee must occasionally lift and/or move up to 25 pounds. Evening and/or weekend work may be necessary to meet deadlines. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.

*All applicants must be authorized to work in the US and be willing to undergo a drug and a background screening.*

Company DescriptionAre you tired of the constant job search? Do you need to make money as soon as possible? Is that call-back taking FOREVER? Well, if that's the case, then we may have a solution.

Are you ready to take your career to a whole new level? Our staffing agencies are thrilled to announce fresh opportunities awaiting you in Massachusetts, Illinois, Pennsylvania, Las Vegas, Miami, Midway, GA, Atlanta, Orlando, and so much more

Why choose us?

Quick and easy application process
Access to updates on our openings
Weekly Pay
Offers Vision, medical, dental, and life insurance.

Reach out today to explore the possibilities and let us help you find that new job. Our job placements cover a diverse range of Industries and locations. Be sure to check out our website for more information

website: www.essflorida.comCompany DescriptionAre you tired of the constant job search? Do you need to make money as soon as possible? Is that call-back taking FOREVER? Well, if that's the case, then we may have a solution.\r
\r
Are you ready to take your career to a whole new level? Our staffing agencies are thrilled to announce fresh opportunities awaiting you in Massachusetts, Illinois, Pennsylvania, Las Vegas, Miami, Midway, GA, Atlanta, Orlando, and so much more \r
\r
Why choose us?\r
\r
Quick and easy application process\r
Access to updates on our openings\r
Weekly Pay\r
Offers Vision, medical, dental, and life insurance.\r
\r
Reach out today to explore the possibilities and let us help you find that new job. Our job placements cover a diverse range of Industries and locations. Be sure to check out our website for more information\r
\r
website: www.essflorida.com

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