Customer Service Representative

2 months ago


Hialeah, United States Mosaic Companies Full time

Surfaces is seeking a Customer Service Representative to join our team in Hialeah, FL. This role supports customers by providing helpful information, answering questions, and responding to complaints in a timely manner. This role supports our customers by providing information about an organization’s products and services.




DUTIES AND RESPONSIBILITIES:

  • Provides excellent customer service to both internal and external customers by understanding and satisfying customers' requirements and exceeding their expectations.
  • Build sustainable relationships of trust through open and interactive communication.
  • Assists management in promoting excellent customer service throughout the company.
  • Courteously handles enquiries from customers via telephone, email, letter, and face-to-face.
  • Daily checks of PO and SO statuses and inventories via Syspro.
  • Liaise with the rest of the Supply Chain team to meet or exceed the Order fill Rate (OFR) and On-Time Delivery (OTD) KPIs.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner.
  • Processing and follow up on Customer purchase orders and return authorization requests.
  • Assists the Customer Service Manager in keeping and maintaining, in accordance with Surfaces’ policies, accurate records of sales orders, product returns, and discussions or correspondence with customers.
  • Discusses possible improvements to customer service with the customer service manager.
  • Takes the initiative to learn about products or services. Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Follow communication procedures, guidelines, and policies Performs other related duties as assigned by management.



QUALIFICATIONS:

  • Associate's degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
  • 2 or more years of experience in customer service or call centers
  • Proficient in MS Office skills including Outlook, Excel, Word
  • Knowledge of ERP Systems is beneficial but not mandatory
  • Excellent English verbal and writing skills are mandatory
  • Spanish as a second language is beneficial



COMPETENCIES:

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observe safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.



About Mosaic Companies, LLC:

Founded in 2019, Mosaic Companies, LLC represents a strategic alliance between entrepreneur Albert Claramonte, the visionary behind Surfaces and the pioneer of the US glass mosaic tile industry, and the Baupost Group - a premier Boston-based investment firm renowned for its collaborations with family and founder-led ventures. Mosaic Companies champions a leading omnichannel approach in the specialty wall, mosaic, and slab sectors. We empower our portfolio of companies with an abundance of resources, ensuring they flourish and excel. Our investments center on brands marked by quality, innovation, and an unwavering commitment to customer excellence.

Mosaic Companies, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.



  • Hialeah, Florida, United States BankUnited Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at BankUnited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients by processing customer transactions and researching and resolving customer inquiries.Key Responsibilities:Process customer...


  • Hialeah, Florida, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their concerns...


  • Hialeah, Florida, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Earning PotentialAre you ready to build a business that generates system-driven income and allows you to grow into your full potential?At Symmetry Financial Group - Gary Uyemura, we're looking for ambitious individuals to join our team as Customer Service Representatives. As a key member of our team, you'll have the opportunity to work with...


  • Hialeah, Florida, United States Pincho Florida Full time

    Key ResponsibilitiesAs a Customer Service Representative at Pincho Florida, you will be an ambassador of our core values, providing exceptional guest experiences through face-to-face interaction. Your duties will include:Maintaining a clean and organized front-of-house environment, including the dining room, bathrooms, and patio area.Restocking utensils,...


  • Hialeah, United States U-Haul Full time

    Location: 18400 NW 27th Ave, Miami Gardens, Florida 33056 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Hialeah, Florida, United States Best Time Pools Inc Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting customers with their pool-related needs.Key Responsibilities:Provide...


  • Hialeah, Florida, United States Elevance Health, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Care Representative to join our team at Elevance Health, Inc. As a key member of our customer service team, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.Key...


  • Hialeah, Florida, United States Solidaridad Sin Fronteras Inc. Full time

    We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our members and students, ensuring a positive experience with our Continuing Education Programs.Key responsibilities include:Providing information to members and...


  • Hialeah, Florida, United States Randstad North America, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled Bilingual Customer Service Representative to join our team at Randstad North America, Inc. In this role, you will be responsible for providing exceptional customer service to health plan members and providers via phone, email, and chat.Key Responsibilities:* Respond to customer inquiries and...


  • Hialeah, Florida, United States FirstBank PR Full time

    Job Summary:As a Customer Service Representative at First Bank Florida, you will be responsible for providing exceptional customer service and handling cash transactions with accuracy and efficiency. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:* Accept cash...


  • Hialeah, Florida, United States JAY MARTINEZ - State Farm Agent Full time

    Job OverviewState Farm Insurance Agent JAY MARTINEZ - State Farm Agent is seeking a highly motivated and career-oriented professional to join their team in Hialeah, FL. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key...


  • Hialeah, Florida, United States Elite Full time

    Job DescriptionWe are seeking a highly motivated and organized Customer Service Representative to join our dynamic team at Elite. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Support and execute strategic customer service...


  • Hialeah, United States Mosaic Companies Full time

    Surfaces is seeking a Customer Service Representative to join our team in Hialeah, FL. This role supports customers by providing helpful information, answering questions, and responding to complaints in a timely manner. This role supports our customers by providing information about an organizations products and services. DUTIES AND RESPONSIBILITIES: ...


  • Hialeah, United States Goodyear Belts by Adventry Corp. Full time

    Goodyear Belts by Adventry Corp. is seeking a dedicated Customer Service and Logistics Representative to join our team in the industrial and automotive industry. As a leading manufacturer and distributor of the Goodyear Belt brand, we are committed to delivering exceptional products and services to our clients. At Goodyear Belts by Adventry Corp., we value...


  • hialeah, United States Mosaic Companies Full time

    Surfaces is seeking a Customer Service Representative to join our team in Hialeah, FL. This role supports customers by providing helpful information, answering questions, and responding to complaints in a timely manner. This role supports our customers by providing information about an organization’s products and services.DUTIES AND...


  • Hialeah, Florida, United States Educational Federal Credit Union Full time

    At Educational Federal Credit Union, we're committed to providing our members with exceptional service and support. As a Customer Service Representative Extraordinaire, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative...


  • Hialeah, Florida, United States South Shore Marketing Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our sales team, you will be responsible for driving sales and delivering exceptional customer service to our clients.Key Responsibilities:Support the sales team by managing new sales, assisting with...


  • Hialeah, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers...


  • Hialeah, Florida, United States Randstad Full time

    Job Summary:We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a Bilingual CSR, you will be responsible for providing exceptional customer service to health plan members and providers, addressing inquiries about benefits, claims, and related topics.Key Responsibilities:Provide support to health plan members and...


  • Hialeah, Florida, United States Randstad Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to health plan members and providers, addressing inquiries about benefits, claims, and related topics.Key ResponsibilitiesProvide support to health plan members and providers,...