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Bilingual Customer Service Representative

2 months ago


Hialeah, United States Florida One Insurance Full time $46,133 - $65,405
Job DescriptionJob Description

Join our vibrant team at Florida One Insurance as a Full-Time Bilingual Customer Service Representative and experience a thrilling work environment like no other Imagine diving into a role where each day brings exciting challenges and the chance to connect with diverse customers in both English and Spanish. Enjoy the energetic, fun culture while being part of a compassionate and customer-centric team that values your contributions. You'll be on-site, fostering real connections with your colleagues and clients, all while earning a competitive salary ranging from $46,133 to $65,405 per year.

You can get great benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. This is more than just a job; it's an opportunity to grow, solve problems, and make a real difference in people's lives every day Apply now and embark on a rewarding journey with us

Let us introduce ourselves

Florida One Insurance Agency is a leading insurance company committed to delivering exceptional products/services and unparalleled customer experiences. We take pride in our diverse team, where every member plays a crucial role in ensuring customer satisfaction and success. We work with a wide range of reputable insurance carriers to ensure that you receive the best coverage at the most competitive rates. Our commitment to excellence means that you can trust us to guide you through every step of the insurance process, from selecting the right policy to handling claims with efficiency and care.

What does a Bilingual Customer Service Representative do?

As a Customer Service Representative Sales Insurance Agent at Florida One Insurance, each day is a dynamic blend of excitement and purpose Your day begins with a strategic review of your agenda, setting you up for success with scheduled client calls and essential follow-ups. You kick things off by checking emails and voicemails, swiftly addressing urgent client needs. Engaging with both potential and existing clients through inbound and outbound calls, you skillfully present and explain a range of insurance products, tailoring solutions to meet their unique coverage requirements.

With inquiries about policy details, processing new applications, and assisting with renewals, you navigate the multifaceted world of insurance with confidence. Throughout the day, you update client records, track sales metrics, and follow up on leads, all while participating in team meetings to stay ahead of market trends. Balancing persuasive sales techniques with genuine customer care, you strive to achieve your sales targets and foster meaningful connections with clients

What you need to be successful

To thrive as a Customer Service Representative Sales Insurance Agent at Florida One Insurance, a unique blend of skills is essential. Exceptional communication skills are paramount, as you'll be engaging with clients from diverse backgrounds and addressing their insurance needs. Strong problem-solving abilities will help you navigate inquiries and offer tailored solutions while maintaining an empathetic approach to customer interactions.

Active listening skills are crucial, allowing you to capture client concerns and assess their needs accurately. A persuasive sales ability will enable you to effectively present insurance products and convert leads into satisfied customers. Additionally, being detail-oriented ensures that client records are meticulously updated and all interactions are documented accurately.

Finally, adaptability is key in this dynamic role, allowing you to stay agile in a fast-paced environment and embrace the ever-evolving landscape of the insurance industry. Your passion for exceptional customer service and continuous learning will set you apart as a top performer

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