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Inside Sales

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Santa Ana, United States XS SCUBA INC Full time
Job DescriptionJob Description

XS Scuba, a leading global scuba diving equipment supplier, is seeking a Customer Service Representative with an optimistic, team-oriented attitude. XS Scuba prides itself on its customer service and commitment to the scuba industry.

Position Description:

The Customer Service Representative will be responsible for providing inside-sales and after-sales support. The primary function of Customer Service is supporting our dealer base through strong communication and attention to detail. Duties include a high volume of phone calls, order entry/maintenance, coordination of freight truck shipments, and various follow-through activities to support multiple businesses under the XS Scuba umbrella.

 

XS Scuba is committed to its employees, who are expected to be customer and organization-focused while prioritizing a work-life balance. We work hard in a culture that is based on providing the best service in the industry while maintaining a light, fun atmosphere.

This job is an office-environment position located in Santa Ana, CA. This is a full-time, 40-hour workweek position M-F with benefits available after a 90-day probationary period.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Primary responsibilities:

· Provide a high level of customer support by ensuring customers’ requests are understood and addressed quickly

· Performs upselling and cross selling to dealers which includes but is not limited to new products, replacements for discontinued or unavailable items, special promotions or closeout offers and replacements for returned items.

· Manage a high volume of incoming calls and e-mails to ensure timely processing of sales orders and return requests

  • Utilize freight shopping software to determine the best means to ship orders; Schedule freight and route shipments
  • Able to balance and shift priorities between customer emails, phone calls and other inquiries.
  • Provide customers with accurate pricing and availability of products.
  • Follow up on customer orders and provide expected delivery date.
  • Check inventory control.
  • Expedite or trace missing or delayed shipments by working with production, sales, warehouse and other departments.
  • Perform various clerical duties, including filing and record retention.

Requirements:

  • Must be able to effectively prioritize, multi task and work well as part of a team
  • Proficiency in MS Office Suite Excel, Word, and Outlook
  • Experience in order processing and customer service a plus
  • Excellent verbal and written communication skills
  • Detail oriented with excellent organizational and interpersonal skills
  • Ability to adapt quickly in a fast-paced environment
  • Experience working with Sage 50 or other ERP systems
  • High school or equivalent
  • Scuba certification a plus

 

XS Scuba is committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We seek to recruit, develop, and retain the most talented people from a widely diverse candidate pool.

If you are excited about this opportunity and joining the XS Scuba Team, please apply No agency candidates, please.

 

Company DescriptionXS Scuba, a leading global scuba diving equipment supplier, is seeking a Customer Service Representative with an optimistic, team-oriented attitude. XS Scuba prides itself on its customer service and commitment to the scuba industry.Company DescriptionXS Scuba, a leading global scuba diving equipment supplier, is seeking a Customer Service Representative with an optimistic, team-oriented attitude. XS Scuba prides itself on its customer service and commitment to the scuba industry.