Enterprise Customer Success Manager

3 weeks ago


Elk Grove Village, United States HirexHire Full time
Job DescriptionJob Description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Chicago, IL HQ (remote)

Industry: Healthcare Technology (SaaS)

Company Size: 50+

What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient-reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitor their recovery.

Contact HirexHire for more client information

THE ROLE

We are searching for a passionate Enterprise Customer Success Manager for our healthtech client. In this role, you will help key customers get the most out of our client’s product, network, and services. You will build and maintain long-term relationships, maintain a positive net retention, help customers achieve their goals. You are the voice of the customer and will work cross-functionally with other teams to drive improvement of our client’s platform.

This role is fully remote.

WHAT YOU WILL DO

  • Build and maintain long-term relationships with to Enterprise-level key customer executives, product owners, and other customers
  • Coordinate, develop, and deliver reports based on customer data
  • Help customers leverage resources and inform them of best practices to achieve goals
  • Work cross-functionally to support sales operations, customer renewals, and product opportunities
  • Be the customer advocate and identify areas for growth to address their needs
  • Maintain and update internal documentation and wikis

WHAT YOU WILL NEED

  • 3+ years of experience managing strategic customer accounts in a B2B SaaS environment
  • Prior experience in healthcare, healthtech, or experience in the medical industry
  • Bachelor or MBA in a related field
  • Excellent organizational and communication skills, with the ability to handle multiple projects
  • Ability to prioritize tasks and meet deadlines
  • Technical aptitude – must know how to use email, calendars, shared documents, and Microsoft Office Suite products
  • Desire to work collaboratively across internal teams
  • Ability to travel at least 25% annually

NICE TO HAVE

  • Experience with CRM and other customer communication tracking tools
  • Basic understanding of SQL and production software databases

WHAT OUR CLIENT OFFERS

• Competitive Salary
• Flexible, Unlimited PTO
• Health, Dental, and Vision Insurance
• Performance Bonuses
• Company 401K
• Professional Development Opportunities

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn’t perfectly align, we encourage you to still apply We may have another fit for you



  • Elk Grove Village, United States HirexHire Full time

    Job DescriptionJob DescriptionABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the...


  • Downers Grove, United States The Heico Companies Full time

    The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team’s...


  • Elk Grove, United States AVM California Solutions Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...


  • Elk Grove, United States AVM California Solutions Full time $43,000 - $54,000

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...


  • Elk Grove, United States AVM California Solutions Full time $43,000 - $54,000

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...


  • Elk Grove, United States AVM California Solutions Full time $43,000 - $54,000

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...


  • Elk Grove Village, Illinois, United States HR Manager Full time

    Job OverviewClient Relations CoordinatorAnnual Salary: $65,000 - $70,000 + comprehensive benefits and a flexible work arrangement.Our organization is a prominent producer of innovative canine toys. Since our inception, we have aimed to deliver engaging products that keep dogs entertained while their owners are occupied. Our range of interactive puzzles and...


  • Elk Grove Village, Illinois, United States Office Manager Full time

    Job OverviewAdministrative Support SpecialistCompensation: $45,000 - $52,000 Annually – (Comprehensive benefits, Paid Time Off, 401k)About Our Client:Our client is a prominent company in the health supplement industry, dedicated to innovation and the quality of their ingredients. Their extensive product range includes sleep aids, daily vitamins, and energy...


  • Elk Grove Village, United States Highway9 Networks Full time

    Job DescriptionJob DescriptionAbout Highway9 NetworksA venture-backed Silicon Valley startup working in the Private 5G spaceEnables “mobile first” businesses, and extends the 5G rollout. A SaaS based Enterprise Mobile offering leveraging a private cellular underlayProvides a cloud driven, enterprise operated solution for in-building and campus wireless:...

  • Laminator Operator

    3 weeks ago


    Elk Grove Village, United States General Manager Full time $25 - $30

    Job DescriptionJob DescriptionLaminator Operator - Elk Grove Village, IL$25 - $30/HourWe have been a leader in demand printing for more than 30 years. We offer our customers unmatched service and flexibility backed by high-quality printing. We are excited to entertain applications for this position that represents an expansion in our Production department.We...


  • Elk Grove Village, Illinois, United States Millian-Aire Enterprises, a BGIS Company Full time

    Job SummaryMillian-Aire Enterprises, a BGIS Company, is seeking a skilled Commercial HVAC Technician to join our team. As a key member of our team, you will be responsible for providing top-notch service and maintenance to our commercial clients.Key ResponsibilitiesPerform routine maintenance on commercial HVAC systems, including inspections, repairs, and...


  • Elk Grove, California, United States Apple Full time

    Position OverviewThe individuals at Apple are not merely creators; they are innovators who shape the extraordinary. Our commitment to excellence is driven by the diverse perspectives and ideas of our team members, fostering an environment where groundbreaking solutions thrive.Key ResponsibilitiesLead and oversee quality assurance initiatives within the...

  • Sales Manager

    1 week ago


    Elk Grove Village, Illinois, United States FedEx Full time

    Position Overview:This role is pivotal in driving sales performance and enhancing customer satisfaction in alignment with the company's annual sales objectives. The successful candidate will be tasked with developing strategies to increase market share and achieve all sales targets.Key Responsibilities:1. **Sales Strategy Development:** Formulate and execute...


  • Pleasant Grove, United States Kenect Full time

    About Us Kenect is based in the “Silicon Slopes” of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform. We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for...


  • Elk Grove, California, United States AVM California Solutions Full time

    Job OverviewAt AVM California Solutions, we are seeking a highly skilled Client Relations Associate to join our team. As a Client Relations Associate, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesEstablish and Maintain Client...


  • Elk Grove Village, Illinois, United States HirexHire Full time

    Job OverviewABOUT HIREXHIREHirexHire is a leading recruiting and talent consultancy based in Chicago, specializing in providing integrated talent solutions to companies. We immerse ourselves in our clients' operations to gain insights into their workforce's aspirations, challenges, and gaps. Our mission is to develop and implement sustainable talent...


  • Elk Grove, California, United States Apple, Inc. Full time

    At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Inclusion is a shared responsibility, and we hold ourselves and...


  • Downers Grove, United States Grundfos Full time

    Grundfos Senior Customer Success Manager Downers Grove, Illinois Apply Now Contract Type: Full-Time Employment Type: Regular Would you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company’s global climate targets? Then we have...


  • Elk Grove, California, United States AutoZone Full time

    Job SummaryWe are seeking a highly skilled Customer Retention Manager to join our team at AutoZone. As a key member of our customer success team, you will play a critical role in shaping the overall customer experience, promoting a high level of customer satisfaction, successful product usage, and customer retention.Key ResponsibilitiesRenewal and Retention...


  • Elk Grove, United States NavitsPartners Full time

    Title: Enterprise Network Systems EngineerResponsibilities: Develop and implement plans for Layer 2/3 enterprise networks, including Spanning Tree, VLANs, Virtual Port Channels (VPCs), Port Channels, and redundant ISP connections. Manage and troubleshoot networks, systems software, applications, and hardware using Ethernet, enterprise Wi-Fi, and serial...