Customer Experience Manager

4 days ago


Elk Grove, California, United States AutoZone Full time
Job Summary

We are seeking a highly skilled Customer Retention Manager to join our team at AutoZone. As a key member of our customer success team, you will play a critical role in shaping the overall customer experience, promoting a high level of customer satisfaction, successful product usage, and customer retention.

Key Responsibilities
  • Renewal and Retention Management: Proactively monitor data and patterns to ensure customer retention targets are met and exceeded. Regularly review adoption and usage trends and work closely with customer and Contrast teams to address adoption blockers.
  • Mitigate Churn: Proactively monitor and review data related to customers onboarding and usage and identify potential areas of concern and develop mitigation plans, ensuring a high renewal rate.
  • Upsell: Identify opportunities for additional licenses, features, and services within existing customer accounts and actively lead these efforts to successful closure.
  • Cross-Sell and Expansion: Work with cross-functional teams to identify opportunities for selling additional products and services.
  • Drive Customer Value: Promote a positive experience for the customer from sales to onboarding and throughout their customer life cycle, support their transformation to meet objectives, and seek full engagement across their organization.
  • Customer Onboarding: Mentor, train, and lead an Account Executives team to deliver and communicate ALLDATAs products. Share best practices; recommend solutions to meet changing customer requirements and emergent problems.
  • Escalation Management: Liaise with Technology, Product Management, and Sales to quickly remedy accounts that are at risk.
  • Customer Advocacy: Develop and maintain references, case studies, etc., and bring intelligent product feedback and recommendations from customers back to the Product team.
  • Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders take place.
  • Operational Excellence: Ensure smooth handoffs from sales to onboarding and from onboarding to business outcomes, adhere to processes and procedures laid down, and maintain data integrity in recording systems.
Requirements
  • A bachelor's degree (BA, BS) in marketing, sales, or business administration, communication, or a related field.
  • Minimum of 7 years of experience in direct supervision of customer service, sales, call center management, or customer retention/Account Management in a SaaS environment.
  • Proficiency in Excel, Office products, and accounting software knowledge, MSD is a plus.
  • Fluency in English is a must, bilingual in Spanish is highly desired.
  • Excellent presentation and communication skills with a thoughtful and collaborative approach to relationships.
  • Outstanding analytical and reporting skills.
  • Excellent multitasking, organization, and time management skills.
  • Proven experience in leading teams to upsell, retain customers to drive additional revenue.
  • Knowledge of automotive terminology is highly desired.


  • Elk Grove, California, United States AutoZone Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at AutoZone. As a key member of our organization, you will play a critical role in shaping the overall customer experience, promoting a high level of customer satisfaction, successful product usage, and customer retention.Key ResponsibilitiesRenewal and Retention...


  • Elk Grove, California, United States NAPAA Full time

    Job OverviewThe Customer Experience Representative at NAPAA is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales.Key Responsibilities:Identify, qualify, and develop personal insurance opportunities with new and existing clients.Foster and maintain...


  • Elk Grove, California, United States AVM California Solutions Full time

    Job OverviewAVM California Solutions is a dynamic business management firm that excels in delivering innovative customer service, sales, and marketing solutions to our clients. We are seeking a highly motivated and creative entry-level Customer Account Manager to join our team and contribute to the growth of our consumer audience.Key Responsibilities:Develop...


  • Elk Grove, California, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager. As a Property Manager, you will be responsible for managing multiple storage facilities, providing exceptional customer service, and ensuring the smooth operation of our business.Key ResponsibilitiesCustomer Service: Provide top-notch customer...


  • Elk Grove, California, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional environment.Key...


  • Elk Grove, California, United States C and S Concepts Full time

    Position OverviewIn the hospitality sector, prioritizing the consumer is essential, and at C and S Concepts, we embody this principle. Our Entry-Level Customer Service Managers play a crucial role in enhancing local market engagement by promoting products and services from our diverse clientele, thereby boosting brand visibility and community involvement.As...


  • Elk Grove, California, United States ForAnyAuto Group Full time

    Join Our Team at ForAnyAuto Group!At ForAnyAuto Group, we take pride in delivering an exceptional level of service. As a family-owned establishment, we have been dedicated to our community and our customers for years. We seek enthusiastic, driven, and honest individuals who embody our core values. If you are looking for a stable and successful company that...


  • Elk Grove, California, United States Rollins Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Rollins. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAnswer incoming calls...


  • Elk Grove, California, United States Quality Solutions Nationwide Inc. Full time

    Job OverviewWe are looking for a dedicated Customer Support Coordinator to become a vital part of our team. In this role, you will assist both our clients and internal staff by executing administrative and routine clerical duties.Key Responsibilities:Perform data entry tasksHandle incoming phone callsInitiate calls to customers, vendors, and team...


  • Elk Grove, California, United States Elk Grove Power Sports Full time

    At Elk Grove Power Sports, our mission is to foster lasting relationships with our customers. We believe that satisfied employees lead to satisfied customers, and we value those who are dedicated and driven. Every team member plays a vital role in our success, and we are committed to providing the exceptional service and value that our community expects from...


  • Elk Grove, California, United States Alvearium Marketing Full time

    At Alvearium Marketing, we are eager to welcome individuals for an Entry Level Customer Service role. This opportunity is tailored for those who possess exceptional interpersonal skills and are driven to elevate their professional journey.Our comprehensive training program is designed to equip team members with the confidence and discipline necessary to...


  • Elk Grove, California, United States MBK Senior Living Full time

    Job Summary:MBK Senior Living is seeking a skilled Server to join our team at The Commons at Elk Grove. As a Server, you will play a vital role in ensuring our residents receive exceptional dining experiences. Your primary responsibility will be to provide top-notch customer service, maintain a clean and sanitary dining area, and work collaboratively with...


  • Elk Grove, California, United States Buffalo Wild Wings Full time

    Unlock Your Potential at Buffalo Wild WingsWe're not just a restaurant, we're a team of passionate individuals who are dedicated to delivering exceptional experiences to our guests. As a Cashier, you'll play a vital role in creating memorable moments for our customers.Key Responsibilities:Welcoming guests and making personalized connectionsManaging the...


  • Elk Grove, California, United States BestNest Management Full time

    Job Opportunity: BestNest Management is seeking a skilled Tele-Psychiatrist to work with the California Department of Corrections and Rehabilitation.Location and Compensation: This position is available in Elk Grove, CA, with a competitive salary of $180 with malpractice insurance or $185 without. The work schedule is Monday through Thursday, 7am to...


  • Elk Grove, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our logistics team, you will play a critical role in ensuring that our customers receive their packages on time and with a smile.Key ResponsibilitiesProvide exceptional customer service to our...


  • Elk Grove, California, United States Chick-fil-A Full time

    Job Summary: We are seeking a skilled and enthusiastic Hospitality Professional to join our team at Chick-fil-A. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Work in various hospitality areas, including Front Counter,...


  • Elk Grove, California, United States Walmart Full time

    **Job Overview**As a Front End Service Team Associate at Walmart, you will play a critical role in ensuring a positive customer experience. Your primary responsibilities will include:Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Processing returns, refunds, and financial...


  • Elk Grove, California, United States City of Elk Grove California Full time

    The City of Elk Grove is seeking a Part-Time Customer Service Representative to join its team at the City's premier Community Event Center. As a key member of our team, you will be responsible for providing exceptional customer service to our community members, responding to inquiries, and resolving issues in a timely and professional manner.Key...


  • Elk Grove, California, United States Elk Grove Power Sports Full time

    Position Overview: Parts Sales SpecialistElk Grove Power Sports is on the lookout for a dedicated Parts Sales Specialist to enhance our team. The successful candidate will play a vital role in assisting clients with their parts and accessories needs, managing incoming calls, ensuring the organization of inventory, generating customer invoices through...


  • Elk Grove, California, United States AVM California Solutions Full time

    Job OverviewAt AVM California Solutions, we are seeking a highly skilled Client Relations Associate to join our team. As a Client Relations Associate, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesEstablish and Maintain Client...