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Senior Customer Success Manager
1 month ago
Grundfos Senior Customer Success Manager Downers Grove, Illinois Apply Now Contract Type: Full-Time Employment Type: Regular Would you like to solve the world's water and climate challenges while making a career in a global organization? Would you like to be a part of our Digital Solutions team and support our company’s global climate targets? Then we have a position that might interest you What is the job about? Grundfos is looking for a Senior Customer Success Manager to join and shape our newly established Customer Success function and lead and manage several key customers primarily in the United States. In this role, you will onboard and drive necessary change with our customers based on our solution: “Grundfos Machine Health” (GMH). This program is based on the latest in predictive maintenance technology (AI) and industry 4.0. You will also be responsible for establishing long-term strategic relationships with customers to support GMH revenue growth, manage key implementation activities with new customers, along with expansion projects (up/cross-selling) for existing customers and supporting the renewal process. This role is remote and can be based anywhere in the USA. Your main responsibilities: Act as lead towards selected customers with a focus on United States customers. Ensure value delivery, realization, and overall customer success for several actively managed accounts. Be responsible for key customer lifecycle stages post-sale; ensure that long-term business relationships are established. Deploy our solutions and coordinate post-sale activities together with field operations, digital sales, support, and our customers. Work and manage customers in the Gainsight platform and enable us to take full advantage of this new tool. Drive solutions with customers, train and educate customers in fully adopting the solutions. Monitor customer adoption and usage and take action together with the rest of the Success team and greater Grundfos organization to ensure customer success. Contribute to the design and implementation of Global Customer Success Management capabilities, steer smaller improvement projects and processes. Your background: Technical education ideally in the fields of mechanical engineering, electrical engineering, process engineering or equivalent and minimum 5 years work experience including minimum of 2 years with customer success, account, or project management. Experience with digital, IoT or a SaaS or services business. Experience of working on-site and experience with machines commissioning, repair and troubleshooting would be beneficial. Experience in reliability/maintenance and vibration analysis would be beneficial. Stakeholder management and ability to engage with local and global colleagues to assist in solving customer problems effectively. Project management skills, steer improvement projects and support a data-driven culture. Good collaboration skills with all levels in and outside an organization. Agile: ability to learn quickly and join a team where new capabilities are designed, tested and implemented as an integrated part of work. Action oriented; proactively pursues challenges, motivated to produce high-quality results independently. Fluent in English (verbal and written); speaking other languages would be beneficial. Domestic and international travel may be required up to 25% of the time. A valid passport will be required. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support. What’s in it for you? Whether it’s developing leadership skills or advancing your expertise, we’ll support you with continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year. Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program. Annual bonuses, parental support, internal well-being consultants and programs. Access to the modern Grundfos Academy to pursue further both personal and professional development. Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. We look forward to hearing from you. #LI_remote #J-18808-Ljbffr
