![Apple, Inc.](https://contents.bebee.com/companies/us/apple-inc/avatar-P2hUG.png)
Enterprise Site Support Engineer
1 month ago
Description
This position responds to and manages technical issues focusing on Enterprise and client product integration into existing networking infrastructures from Tier 2, retail stores, field engineers, and others. This position collaborates with all groups involved in the technical escalation process including Tier 2, Product Engineering, Executive Relations, Customer Relations, Corporate Support Engineering, Readiness, Product Marketing, Legal, and other involved parties. You'll work under tight deadlines with minimal direction in a fast-paced dynamic environment that demands high quality, creativity, and consistency. Responsibilities Include: -Capable of being a resource to provide guidance for technical issues, and ensure rapid identification and documentation (VoC creation) of emerging issues. -Provide higher-level guidance for deployment of Apple products in Enterprise and Education products and environments. -Research, investigate, and provide timely high-quality responses to technical issues. -Create technical Knowledge Base articles and other communications. -Review of technical materials such as submitted articles, trainings, etc. -Routinely interact with primary audience (Contact Center) through meetings, feedback, and informal communications. -Help identify and respond to technical support needs within the organization. -Attend, host, and coordinate meetings. -Occasional travel could be required.
Minimum Qualifications
- Must be able to read, writes and speak Japanese and English fluently.
- At least 1+ years experience as an AppleCare SPS Business and Education Advisor, AppleCare Deployment Program Specialist Advisor or equivalent experience required.
- Device Enrollment Program understanding, and profile/payload experience required.
- Network troubleshooting, planning, and configuration required.
- Wireless technologies troubleshooting and configuration required.
- Experience troubleshooting Apple School Manager & Apple Business Manager required.
- Bachelor degree or some college desired
- iOS deployment with Apple Business Essentials and/or 3rd party Mobile Device Management understanding desired.
- Enrollment Configuration experience highly preferred.
- History of high-quality escalations (RTAs) and the appropriate handling of related cases.
- Excellent verbal, written and interpersonal communication.
- Ability to work independently and be self-directed.
- Ability to work non-standard hours, and on global and virtual teams and accommodate time differences.
- Ability to manage multiple projects within tight timeframes.
- Able and willing to tackle new roles, assignments, and responsibilities.
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $31.11 and $46.65/hr, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. - Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
-
Truck Driver
4 weeks ago
Elk Grove, California, United States CRH Full timeJob ID: 496927 Interstate Concrete & Asphalt Co., a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality...
-
Design Engineer I
4 weeks ago
Garden Grove, California, United States Southland Industries Full timePEOPLE FIRST: BUILDING TALENT BY DESIGNAt Southland we aspire to build a workforce that's as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design, is our intentional approach to creating a truly safe, collaborative and inclusive work environment that fosters growth, empowers professional achievement and...
-
Driver CDL
4 weeks ago
Elk Grove, California, United States Mondelez International Full timeJob DescriptionAre You Ready to Make It Happen at Mondelēz International/ NABISCO? We are the makers of Oreo, Ritz Crackers, Triscuit, Sour Patch, and Swedish Fish to name a few. Join Mondelez International/ NABISCO as a Driver CDL located in Elk Grove, California to help us drive the future of snacking Benefits: • You will be eligible for the...
-
Diesel Technician B
2 weeks ago
Garden Grove, California, United States Republic Services Full timeABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...
-
Accounts Payable Specialist AIC
6 days ago
Garden Grove, California, United States Precision Castparts Corp. (PCC) Full timeCountryUnited States of AmericaState / CountyCaliforniaCityGarden GroveDivisionFastenersCompanyAICFunctionFinanceWorkplace TypeOn-SitePosition typeFull TimeOpportunity ID14262 Company ProfileWith more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural...
-
Sales Manager
6 days ago
Garden Grove, California, United States MAT Holdings, Inc Full timeCompany DescriptionJoin our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S....
-
Executive Administrative Assistant
6 days ago
Garden Grove, California, United States MAT Holdings, Inc Full timeCompany DescriptionJoin our vertically integrated team at MAT Holdings, Inc., a leading global manufacturer with a 40-year history. We're proud to provide employment opportunities for more than 14,000 employees across 12 countries. Headquartered in Long Grove, Illinois, we have over 40 factories on three continents, including 2.1 million square feet of U.S....
-
Technical Support Engineer
3 months ago
Elk Grove Village, United States Pacific Advisory Service Full timeJob DescriptionJob DescriptionSearching for today’s best Injection Molding Service Engineer to join our company as a Field Technical Engineer.Our business is expanding in the value-added plastic market such as medical, electronics, and automotive. We have an immediate career opportunity available for a highly qualified candidate. Learn how your knowledge...
-
Elk Grove, United States Red Oak Technologies Full timeEngineering Project ManagerElk Grove, CA On Site at Elk Grove, CaliforniaWe’re looking for an outstanding Engineering Project Manager to join Collaboration and Productivity’s Project Management Organization (PMO). The PMO team is responsible for managing planning and execution of the most strategically significant cross-functional initiatives in...
-
Elk Grove, United States Red Oak Technologies Full timeEngineering Project ManagerElk Grove, CA On Site at Elk Grove, CaliforniaWe’re looking for an outstanding Engineering Project Manager to join Collaboration and Productivity’s Project Management Organization (PMO). The PMO team is responsible for managing planning and execution of the most strategically significant cross-functional initiatives in...
-
Site EHS Specialist
3 weeks ago
Cottage Grove, Minnesota, United States Renewal by Andersen Full timeDescription & RequirementsPOSITION TITLE Site Safety and Environmental Specialist Job Location: Cottage Grove, MN RENEWAL BY ANDERSEN SUMMARY : Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the...
-
Microsoft Systems Engineer
6 days ago
Elk Grove, United States NavitsPartners Full timeJob DescriptionJob DescriptionTitle: Microsoft Systems EngineerResponsibilities:Manage a Microsoft domain environment, including AD, ADFS, DNS, DHCP, GPO's, LAPS Perform enterprise-wide server and desktop systems patching for OS and standard applicationsServe as a subject matter expert for Windows 10/11 and other Office deployment solutionsDeploy,...
-
Technical Support Engineer
2 months ago
Elk Grove Village, Illinois, United States SPX Corporation Full timeBuilding the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a...
-
Site EHS Specialist
3 weeks ago
Cottage Grove, United States Renewal by Andersen Full timeDescription & Requirements POSITION...
-
Network Engineer
3 weeks ago
Elk Grove, United States INSPYR Solutions Full timeNetwork Engineer - Direct-Hire/FTE - Elk Grove/Sacramento, CA. INSPYR Solutions has a Network Engineer full-time/direct-hire role for our client in Sacramento CA area. This is an immediate need, to work M-F, with 3 days a week in the office. If you are qualified, please send your resume to Terence Sanchez TSanchez@inspyrsolutions.com Title: Network Engineer...
-
Software Engineering Senior Advisor
4 weeks ago
Elk Grove Village, Illinois, United States The Cigna Group Full timeThe job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...
-
Telecommunications Foreman
3 weeks ago
Elk Grove, United States Apex Site Solutions Full timeApex Site Solutions is a wireless telecommunications contractor based in Elk Grove, CA. We service all of California as well as Nevada and Oregon. Our mission is to transform lives by providing growth and development opportunities that empower our tribe! We are currently seeking new team members to fill a number of permanent positions. Responsibilities...
-
Office 365 Security Engineer
1 week ago
Elk Grove, United States NavitsPartners Full timeJob DescriptionJob DescriptionTitle: Office 365 Security EngineerResponsibilities:Design and implementation of digital security controls, managing access, and protecting data in cloud networks and hybrid environments. Provide overall Office 365 security expertise including strong knowledge of Azure Active Directory, Microsoft cloud app security, Azure...
-
Assistant Site Manager
2 months ago
Elk Grove, United States New Home Co. Full timeJob DescriptionJob DescriptionNew Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The...
-
Assistant Site Manager
2 months ago
Elk Grove, United States New Home Co. Full timeJob DescriptionJob DescriptionNew Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The...
-
Quality Manager, Multiple Site
3 months ago
Elk Grove Village, United States ITW FEG LLC Full timeCompany DescriptionFounded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking, and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune's Magazine's most admired companies, the company focuses on solid...
-
Enterprise Customer Success Manager
3 months ago
Elk Grove Village, United States HirexHire Full timeJob DescriptionJob DescriptionABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the...
-
Enterprise Customer Success Manager
1 week ago
Elk Grove Village, United States HirexHire Full timeJob DescriptionJob DescriptionABOUT USHirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the...
-
Design Engineer
3 months ago
Elk Grove Village, United States Stratus Services Full timeOverview: Our Exceptional Benefits Plan includes: Supportive & Friendly Culture Manage national accounts for Fortune 500 companies Medical, Dental, Vision coverage options Flexible Spending & Health Savings Accounts Wellness Programs Company paid Life Insurance 401k with Employer Contribution Company paid Short/Long Term Disability Generous Paid Time Off...
-
Technical Support Analyst
1 day ago
Elk Grove, United States Red Oak Technologies Full timeRed Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...
-
Technical Support Analyst
21 hours ago
Elk Grove, United States Red Oak Technologies Full timeRed Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...
-
Site Safety Technician
3 months ago
Elk Grove Village, United States Gregory Construction Full timeJob DescriptionJob DescriptionSite Safety TechnicianGregory Construction is a Christian principled, industry-recognized, award winning provider of construction services driven. Our portfolio includes numerous successful projects from various markets including civil, industrial, and commercial. Our quality construction services have benefited many customers...