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Catering Sales

2 months ago

Salt Lake City, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

The Marriott University Park is looking for a Catering Sales and Service manager. This is an entry level sales position with a focus on detailing out previously contracted multi day conference and single day meeting sales. The ideal candidate has a background in food and beverage, has exceptional customer service skills, is detail orientated and comfortable working on a computer skill.


Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking.

Requirements:

1. Administration 50%

  • Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
  • Upsell to improve revenue generation on property.
  • Be readily available during functions for consultation with client.
  • Flexible schedule required to accommodate client needs.
  • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
  • Participate in site reviews.
  • Conduct exit interviews with clients to solidify repeat business and distribute results.
  • Participate in the preparation of the annual hotel budget.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

2. Sales 30%

  • Book all social catering functions in accordance with established goals set by hotel to reach expected revenues via the annual budget.
  • Develop a target sales and marketing plan with focus on social and meeting catering functions which will include a combination of sales calls, site visits and prospecting for future relationships.
  • Assist with the development of banquet menus.
  • Participate in 30-60-90 day banquet forecasting.
  • Coordinate in-house sales promotions and associate functions.
  • Greet client upon arrival.
  • Facilitate and communicate details related to catering functions to management.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
  • Upsell to improve revenue generation on property.
  • Be readily available during functions for consultation with client.
  • Flexible schedule required to accommodate client needs.
  • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
  • Participate in site reviews.

3. Support 10%.

  • Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information.
  • Ability to assist with various office tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings. 10%
  • Professionalism and Style Expectations Weight
  • These are expected of every associate within StepStone Hospitality, Inc. Totals

3. Personal Effectiveness 5%

  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all
  • associates.

4. Communication

  • Understands and communicates the StepStone Mission and Core Values.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.
  • Works to resolve disagreements and is respectful of peers and co-workers.

5. Physical Requirements


These are required of every associate.

  • Minimum lifting of 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, typing.
  • Minimum pulling of 20 pounds.
  • Other duties may be assigned.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred.

· Occasional travel required.


EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.