Operations Manager

1 month ago


Reno, United States MoveUp Consulting Full time
Job DescriptionJob Description

MoveUp Consulting is a Recruiting Agency in the Moving Industry that's trusted by some of the TOP moving companies all over the United States and we have 100% Direct Hire positions available to start ASAP.

We have a role in Reno, NV for an Ops. Maanager position

COMPENSATION STRUCTURE:

  • PAY Starts with $70,000/year

Duties and Responsibilities:

  • Scheduling and Coordination: Efficiently schedule moving crews, trucks, and equipment.
  • Quality Control: Oversee the quality of service and monitor moving procedures. Address customer issues promptly to maintain high satisfaction.
  • Staff Management: Assist in hiring, firing, disciplinary actions, training, and supervising crews. Ensure all team members are trained in safety, customer service, and moving techniques.
  • Inventory Management: Manage inventory in storage facilities and ensure proper handling to prevent damage. Track receiving, inspections, and deliveries of shipments. Check out and check in moving equipment daily.
  • Customer Relations: Assist with customer inquiries and special requests. Act as a secondary point of contact for customers, ensuring clear communication and issue resolution.
  • Logistics and Route Planning: Optimize transportation routes to minimize time and fuel costs using software tools and real-time traffic updates.
  • Safety and Compliance: Ensure compliance with safety regulations and company policies. Conduct regular safety inspections and provide ongoing training.
  • Budget Oversight: Monitor expenses related to labor, equipment, and materials. Control costs and identify efficiency improvement opportunities.
  • Technology Utilization: Use technology for scheduling, tracking shipments, and managing inventory. Familiarity with industry software and tools.
  • Continuous Improvement: Identify and implement best practices to enhance operations and customer satisfaction. Analyze performance metrics and seek feedback for improvements.
  • Emergency Response: Handle emergencies like equipment breakdowns, weather delays, or customer issues promptly. Step in on moves when necessary for training or to fill gaps.
  • Documentation and Reporting: Maintain accurate records of transactions, inventory, and customer interactions. Conduct weekly and monthly reviews of employee performance. Manage operational performance and seek new growth opportunities.

REQUIREMENTS:

  • Moving Industry Experience
  • Operations Management experience
  • Detail-oriented, obsessive-compulsive when it comes to customer service, positive-minded, self-starter, team building fanatic, and able to multitask effectively to ensure smooth operations and exceptional service delivery.
  • Has presented employment stability in the past
  • Has familiarity with Moving CRMs
  • Open to cross-industry experience
Company DescriptionMoveUp is a recruiting agency specializing in the moving & storage industry over the past 4 years. We work with close to 200 moving companies across the US. The moving industry is a $24 Billion Dollar industry.Company DescriptionMoveUp is a recruiting agency specializing in the moving & storage industry over the past 4 years. We work with close to 200 moving companies across the US. The moving industry is a $24 Billion Dollar industry.
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