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Operations Manager
1 month ago
MoveUp Consulting is a Recruiting Agency in the Moving Industry that's trusted by some of the TOP moving companies all over the United States and we have 100% Direct Hire positions available to start ASAP.
We have a role in Reno, NV for an Ops. Maanager position
COMPENSATION STRUCTURE:
- PAY Starts with $70,000/year
Duties and Responsibilities:
- Scheduling and Coordination: Efficiently schedule moving crews, trucks, and equipment.
- Quality Control: Oversee the quality of service and monitor moving procedures. Address customer issues promptly to maintain high satisfaction.
- Staff Management: Assist in hiring, firing, disciplinary actions, training, and supervising crews. Ensure all team members are trained in safety, customer service, and moving techniques.
- Inventory Management: Manage inventory in storage facilities and ensure proper handling to prevent damage. Track receiving, inspections, and deliveries of shipments. Check out and check in moving equipment daily.
- Customer Relations: Assist with customer inquiries and special requests. Act as a secondary point of contact for customers, ensuring clear communication and issue resolution.
- Logistics and Route Planning: Optimize transportation routes to minimize time and fuel costs using software tools and real-time traffic updates.
- Safety and Compliance: Ensure compliance with safety regulations and company policies. Conduct regular safety inspections and provide ongoing training.
- Budget Oversight: Monitor expenses related to labor, equipment, and materials. Control costs and identify efficiency improvement opportunities.
- Technology Utilization: Use technology for scheduling, tracking shipments, and managing inventory. Familiarity with industry software and tools.
- Continuous Improvement: Identify and implement best practices to enhance operations and customer satisfaction. Analyze performance metrics and seek feedback for improvements.
- Emergency Response: Handle emergencies like equipment breakdowns, weather delays, or customer issues promptly. Step in on moves when necessary for training or to fill gaps.
- Documentation and Reporting: Maintain accurate records of transactions, inventory, and customer interactions. Conduct weekly and monthly reviews of employee performance. Manage operational performance and seek new growth opportunities.
REQUIREMENTS:
- Moving Industry Experience
- Operations Management experience
- Detail-oriented, obsessive-compulsive when it comes to customer service, positive-minded, self-starter, team building fanatic, and able to multitask effectively to ensure smooth operations and exceptional service delivery.
- Has presented employment stability in the past
- Has familiarity with Moving CRMs
- Open to cross-industry experience
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