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Customer Service Representative with Manufacturing Background
2 months ago
- Competitive pay and benefits package
- Paid time off
- Opportunities for career advancement and professional development
- Positive work environment with supportive team members
- Comprehensive training program
Requirements
- Team-oriented
- Self-starter and able to work independently
- Excellent communication skills
- Proficient in Microsoft Office Applications
- 2-3 years’ of Customer Service with hands on experience in a manufacturing environment
- Able to work in the office Monday through Friday, 8am to 5pm
- Receive inbound calls and emails.
- Order entry.
- Quoting.
- Agile in job duties, and willing to learn new skills (e.g. Invoicing, sales, CAD software and equipment, etc.).
- Assist in pricing projects and data collection projects.
- Respond to customer inquiries to provide both technical and non-technical solutions.
- Resolve complex and unusual requests and problems.
- Analyze customer needs and provide updates to other departments to contribute to customer satisfaction.
- Document all customer interactions.
- Utilize proprietary software and technology to record and manage activities with customers.
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Minimum two years’ experience and a manufacturing discipline
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
If you meet the requirements outlined above and are interested In joining our team as a Customer Service Representative, please submit your resume and cover letter detailing your relevant experience. We look forward to your application. Join our dynamic team and be a part of a company dedicated to providing exceptional service to our customers. Apply now to become a valued member of Delta Plows. Delta Plows is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Job Type: Full TimePay: From $40,000.00 to $60,000.00 per year DOE
