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Optical Customer Service Representative

2 months ago

Lawrenceville, Georgia, United States Global Channel Management Full time

About the role at Global Channel Management

Job Summary

We are seeking a highly skilled Optical Customer Service Representative to join our team. As an Optical Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues, and ensuring a seamless customer experience.

Key Responsibilities

  • Provide quality customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • Prioritize and manage customer late lists, ensuring that all orders are processed and delivered on time.
  • Collaborate with internal teams to resolve customer issues and concerns.
  • Perform other duties as assigned by management to support the customer service team.

Requirements

  • 1+ years of experience in customer service, preferably in the optical industry.
  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Familiarity with electronic communication methods, such as email and instant messaging.

What We Offer

At Global Channel Management, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.