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Customer Service Representative

2 months ago

Lawrenceville, Georgia, United States Global Channel Management, Inc Full time

Job Summary:

Global Channel Management, Inc is seeking a highly skilled Eyewear Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities:

  • Provide quality customer service by answering customer inquiries, resolving issues, and entering orders.
  • Prioritize and problem-solve customer concerns, ensuring timely resolution.
  • Manage customer late lists, communicating with customers and moving late jobs through the lab.
  • Perform other duties within the customer service department or other areas as assigned.
  • Maintain a clean and organized work environment, adhering to company policies, rules, and safety practices.

Requirements:

  • 1 year of experience in customer service, preferably in the eyewear industry.
  • High school diploma or equivalent required.
  • Excellent communication, problem-solving, and time management skills.
  • Familiarity with electronic communication methods, such as email and instant messaging.

Work Environment:

This is a non-remote position, requiring on-site work at our Global Channel Management, Inc location.