Federal Work Study Customer Service Representative
2 weeks ago
Job Title: Federal Work Study Customer Service Representative
Location: Remote
Regular/Temporary: Temporary
Full/Part Time: Part-Time
About InsideHigherEd:
InsideHigherEd is a leading provider of higher education news, jobs, and resources. We are dedicated to supporting the academic community with accurate and timely information.
Job Summary:
- Respond to inbound inquiries and provide exceptional customer service to our clients
- Track inquiries using our CRM system
- Maintain documentation for the Customer Care team
- Stay updated on Enrollment Service policies
- Complete assigned projects and duties
- Participate in ongoing training and meetings
Required Qualifications:
- Must have Federal Work Study award
- Enrolled in a minimum of 6 credit hours at an accredited institution
- Good academic and conduct standing
- Ability to handle confidential information
- Strong analytical and customer service skills
- Excellent communication and interpersonal skills
Preferred Qualifications:
- Advanced computer skills
- Knowledge of databases
Conditions of Employment:
Employment eligibility requirements must be met, including a background check and, if necessary, a credit check and drug test.
Equal Employment Opportunity:
InsideHigherEd does not discriminate based on various factors and is committed to providing an inclusive environment for all individuals.
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