Federal Work Study Customer Service Representative

2 weeks ago


Lawrenceville, Georgia, United States InsideHigherEd Full time

Job Title: Federal Work Study Customer Service Representative

Location: Remote

Regular/Temporary: Temporary

Full/Part Time: Part-Time

About InsideHigherEd:

InsideHigherEd is a leading provider of higher education news, jobs, and resources. We are dedicated to supporting the academic community with accurate and timely information.

Job Summary:

  • Respond to inbound inquiries and provide exceptional customer service to our clients
  • Track inquiries using our CRM system
  • Maintain documentation for the Customer Care team
  • Stay updated on Enrollment Service policies
  • Complete assigned projects and duties
  • Participate in ongoing training and meetings

Required Qualifications:

  • Must have Federal Work Study award
  • Enrolled in a minimum of 6 credit hours at an accredited institution
  • Good academic and conduct standing
  • Ability to handle confidential information
  • Strong analytical and customer service skills
  • Excellent communication and interpersonal skills

Preferred Qualifications:

  • Advanced computer skills
  • Knowledge of databases

Conditions of Employment:

Employment eligibility requirements must be met, including a background check and, if necessary, a credit check and drug test.

Equal Employment Opportunity:

InsideHigherEd does not discriminate based on various factors and is committed to providing an inclusive environment for all individuals.



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