Customer Service and Sales Representative
1 month ago
About Us: FFA is a leading consulting firm dedicated to providing innovative and sustainable energy solutions. We are committed to delivering exceptional customer experiences and are looking for motivated individuals to join our team. As a Customer Service and Sales Representative, you will play a crucial role in helping us achieve our goals and provide outstanding service to our customers.
Job Description:
Responsibilities:
Customer Service:
- Respond promptly and professionally to customer inquiries
- Resolve customer issues and complaints with a focus on providing positive outcomes
- Maintain a high level of product knowledge to effectively assist customers
- Build and maintain strong customer relationships by providing excellent service and support
Sales:
- Identify customer needs and recommend appropriate energy solutions and products
- Achieve and exceed sales targets and goals
- Conduct in person presentations to potential and existing customers to promote products and services
Administrative:
- Accurately record and update customer information in the CRM system
- Prepare and submit sales reports and forecasts
- Collaborate with team members and other departments to ensure seamless service delivery
Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service and sales, preferably in the energy sector
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proficiency in Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Positive attitude and a commitment to providing excellent customer service
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