Customer Service and Sales Representative

1 month ago


Lawrenceville, United States FORWARD FOCUS ACQUISITIONS LLC Full time
Job DescriptionJob Description

About Us: FFA is a leading consulting firm dedicated to providing innovative and sustainable energy solutions. We are committed to delivering exceptional customer experiences and are looking for motivated individuals to join our team. As a Customer Service and Sales Representative, you will play a crucial role in helping us achieve our goals and provide outstanding service to our customers.

Job Description:

Responsibilities:

  • Customer Service:

    • Respond promptly and professionally to customer inquiries
    • Resolve customer issues and complaints with a focus on providing positive outcomes
    • Maintain a high level of product knowledge to effectively assist customers
    • Build and maintain strong customer relationships by providing excellent service and support
  • Sales:

    • Identify customer needs and recommend appropriate energy solutions and products
    • Achieve and exceed sales targets and goals
    • Conduct in person presentations to potential and existing customers to promote products and services
  • Administrative:

    • Accurately record and update customer information in the CRM system
    • Prepare and submit sales reports and forecasts
    • Collaborate with team members and other departments to ensure seamless service delivery

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven experience in customer service and sales, preferably in the energy sector
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively
  • Proficiency in Microsoft Office and CRM software
  • Ability to work independently and as part of a team
  • Positive attitude and a commitment to providing excellent customer service
Company DescriptionAt Forward Focus Acquisitions, we believe that the key to our success lies in the power of face-to-face interactions. Building strong, personal relationships with our clients and potential customers allows us to truly understand their needs and offer customized energy solutions that make a difference. Our team is dedicated to creating meaningful connections and delivering exceptional service through every interaction. By prioritizing relationship-building, we ensure trust, transparency, and satisfaction, which are the cornerstones of our business. This commitment to personalized service sets us apart and drives our mission to provide smarter, more affordable energy options for the residents of West Pennsylvania.Company DescriptionAt Forward Focus Acquisitions, we believe that the key to our success lies in the power of face-to-face interactions. Building strong, personal relationships with our clients and potential customers allows us to truly understand their needs and offer customized energy solutions that make a difference. Our team is dedicated to creating meaningful connections and delivering exceptional service through every interaction. By prioritizing relationship-building, we ensure trust, transparency, and satisfaction, which are the cornerstones of our business. This commitment to personalized service sets us apart and drives our mission to provide smarter, more affordable energy options for the residents of West Pennsylvania.

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