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Customer Service Representative Lead

2 months ago

Lawrenceville, Georgia, United States Fifth Third Bank, N.A. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative Lead to join our team at Fifth Third Bank, N.A. in Lawrenceville, Georgia.

Key Responsibilities
  • Customer Experience: Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
  • Provide Follow-up: Respond to customer inquiries and find solutions to address issues in a timely and professional manner.
  • Operations: Collaborate with the Financial Center Manager to ensure accurate cash counts and gather monthly FCA requests.
  • Referrals: Identify customer needs and refer them to Bankers and business partners for consultative conversations.
Requirements
  • Education: High school diploma or equivalent.
  • Skills: Excellent customer service skills, ability to work independently, and strong communication skills.
  • Experience: Previous experience in a banking or customer service role.
About Us

Fifth Third Bank, N.A. is a leading financial institution committed to providing exceptional customer service and promoting a culture of inclusivity and respect.