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Medical office receptionist/Verifications specialist
1 month ago
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Description
About Progressive Pain & Rehabilitation: We are a small privately owned pain management practice that is brand new in the heart of The Woodlands area serving all surrounding areas. Our award winning Super doctor Edward A Nash has been serving the Houston and surrounding areas for over 15+ years and he is very recognized as one of the best pain management physician in town winning several awards from 2010 up to date. We are on a mission to grow as a company and are on a verge to be recognized by our community.
Job Responsibilities:
- Answer incoming calls and inputs accurate registration data, such as patient demographics, insurance information, and clinical data into EMR software system
- Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
- Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office staff and hospital personnel.
- Communicates with other Patient Access Services areas, Utilization Review, and any other departments and/or offices, any problems or additional information needs for authorization, referral, or pre-certification.
- Performs insurance eligibility checks for patients scheduled in clinic and works closely with billing manager to make sure financial requirements are met.
- Referrals will be faxed in and making sure to call patients to schedule appointments for surgery or in clinic visit.
- Gather medical records to get prior authorizations for procedures done in office before the patient visit.
- Medical terminology is highly required
- Advanced understanding in surgery procedure scheduling preferred
- Minimum (1) year experience in a medical office setting
- Advance Customer service skills is preferred
- Microsoft office and computer skills are highly required
- High School Diploma or GED required
- Any additional medical certifications will be highly valued
