Healthcare Receptionist and Verification Specialist
1 week ago
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About Progressive Pain & Rehabilitation: We are a newly established, privately owned pain management clinic dedicated to serving the surrounding communities. Our highly regarded physician, Dr. Edward A Nash, has over 15 years of experience in pain management and has received numerous accolades for his exceptional care. Our goal is to expand our presence and be recognized as a leading provider in our field.
Key Responsibilities:
- Manage incoming calls and accurately enter patient registration details, including demographics, insurance information, and clinical data into the electronic medical records (EMR) system.
- Respond to telephone inquiries following established protocols for scheduling, ensuring a high level of customer service and directing unresolved issues to the appropriate supervisor.
- Employ professional telephone etiquette and interpersonal skills to build and maintain relationships with patients, healthcare providers, and hospital staff.
- Coordinate with other departments, including Patient Access Services and Utilization Review, to address any issues or additional information required for authorizations, referrals, or pre-certifications.
- Conduct insurance eligibility verifications for patients scheduled for appointments and collaborate with the billing manager to ensure financial criteria are fulfilled.
- Process incoming referrals and proactively contact patients to arrange appointments for surgical procedures or in-office visits.
- Collect medical records to obtain prior authorizations for procedures prior to patient appointments.
Qualifications:
- Proficient understanding of medical terminology is essential.
- Experience in scheduling surgical procedures is preferred.
- A minimum of one year of experience in a medical office environment is required.
- Exceptional customer service skills are highly valued.
- Strong proficiency in Microsoft Office and general computer skills is necessary.
- A High School Diploma or GED is mandatory.
- Additional medical certifications will be considered advantageous.
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Conroe, Texas, United States Progressive Pain and Rehabilitation Full timePosition OverviewBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceAbout Progressive Pain & Rehabilitation: We are a newly established, privately owned pain management clinic dedicated to serving the community. Our highly regarded physician has been recognized for excellence in pain management for over 15 years. We are committed to...
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