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Healthcare Customer Service Representative

2 months ago

Plano, United States ASK Consulting Full time
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job title: Healthcare Customer Service Representative

Location: Plano, TX

Duration: 12 months (possible extension)

Pay rate: $17.50 per hour

Job Description:

Schedule Notes:

  • Training Schedule: M-F, 8AM-4:30PM CST
  • Ongoing Schedule: M-F, 9:30AM-6:00PM CST
  • This role is onsite in the Plano, TX office (1640 Dallas Pkwy, Plano, TX, 75093) or the Sunrise, FL office (1571 Sawgrass Corporate Pkwy Ste 140, Sunrise, FL 33323)
  • Responsibilities:
  • This role is onsite in the Plano, TX office (1640 Dallas Pkwy, Plano, TX, 75093) or the Sunrise, FL office (1571 Sawgrass Corporate Pkwy Ste 140, Sunrise, FL 33323)
  • No absences/time off will be approved during the training period and any candidates that have pre-planned time off during September/October (or during the 6-8 week training period) should not be submitted.
  • Contributes to the Provider Relations job family in a support capacity. Supports and maintains positive relationships with health care professionals within the network. Provides high quality service to health care professionals. Provide assistance regarding education, contract questions and non-routine claim issues. Coordinates communications process on such issues as administrative and medical policy, reimbursement and provider utilization patterns. Assists providers in contract compliance and credentialing issues. Assists with preparation or modification of provider contracts. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Provider Relations.

Skills/Requirements:

Top Non - Negotiable Skills:

  • 1+ Year of inbound call center experience required
  • Strong interpersonal skills, establishing rapport and working well with others
  • Excellent verbal and written communication skills; ability to speak clearly and concisely.
  • Ability to convey complex or technical information in a manner that others can understand
  • Ability to understand and interpret complex information from others
  • Strong customer service skills
  • Computer proficiency, willing to learn new systems
  • Ability to work in a goal orientated environment
  • Ability to meet high standards for attendance
  • 1+ year of Previous Outbound or Inbound Call Center experience
  • 1+ year of Customer Service Experience
  • Prior experience working in a dental or medical healthcare environment
  • Basic healthcare and/or dental terminology
  • Intermediate PC Skills required
  • Ability to receive information from dental/medical terms and communicate it to others in a clear manner
  • Previous production experience is a plus
  • Ability to use multiple systems on a computer

Education: 

  • High School Diploma or Equivalent

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.