Customer service representative

3 weeks ago


Plano, United States IBM Computing Full time

IBM Customer Service Representative in Plano, Texas Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk Your Role and Responsibilities Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers. Rack, cable, and deploy Cisco Layer 2 networking equipment. Troubleshoot, test, quality assurance of server hardware. Professionally resolve hardware issues via trouble ticket. Required Technical and Professional Expertise Rack, cable, and deploy Cisco Layer 2 networking equipment a plus. Web Server and Database installation experience a plus. Must be able to work in this country without company sponsorship. Must be fluent in English. Must be willing to learn quickly, multi-task, and work in a fast-paced environment. Moderate knowledge of PC hardware concepts and component installation. Basic knowledge of various internet-related services and software (mail, web, DNS, etc). General understanding of computer networking concepts. Customer-focused attitude with some previous customer service experience. Network wiring/cabling experience a plus. Preferred Technical and Professional Expertise 3-5 years' experience with Windows and Linux Platforms. 3-5 years' experience with computer/server hardware. Certifications are not required but a plus. About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. #J-18808-Ljbffr



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