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Customer Service Representative
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Position: Customer Service Representative Employment status: Full-time regular Reporting directly to the service manager, the customer service representative will be assisting in providing support to our customers. The ideal candidate is organized, discrete, proactive, and a problem-solver. NexRev is headquartered in Plano, TX. We are looking for applicants that reside in the DFW area. Reports to Service Manager Duties and Responsibilities: Answering phone calls (Front Line call taker) Reporting from Customer systems Maintaining/creating service/warranty jobs and parts request Updating customer portals as needed Back up for service manager Other duties as assigned Experience High school education or equivalent; some college level education preferred Handling multiple customer accounts Skills Intermediate to advanced level skills with Microsoft Office products (Word, PowerPoint, excel) required Excellent communication skills catered to a wide variety of audiences Excellent written and verbal communication skills Excellent organizational and time management skills Preferred candidate qualities and characteristics Strong interpersonal skills and a consistently positive attitude Ability to build rapport and develop relationships Demonstrable integrity and dependability Result and detail oriented Willingness to learn quickly in a fast-paced environment Ability to multi-task Self-starter that can work with minimal supervision and adapt to changing business needs What We Can Offer You Excellent benefits, a competitive salary, and career growth 401K Plan with Company % Match Vacation & Holiday Pay About NexRev NexRev provides technical products and services to multi-site national clients to improve energy conservation and efficiency including: Building and energy management control systems, efficiency retrofits for rooftop HVAC units, HVAC test and balance services, and electrical metering and sub-metering installation. #J-18808-Ljbffr
