Customer Service Representative

2 months ago

Plano, United States Bedrosians Full time
Vision Statement for the Position

You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties
  • Work cooperatively in team environment
  • Greet and assist customers with selections and follow-through on their orders
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Answer phone inquiries including over the phone orders
  • Assist with stock checks, pricing, freight quotes and processing orders
  • Process P/O's and receivings for product lines
  • Develop basic understanding of design and color
  • Resolve customer service issues
  • Multitask and prioritize work through effective time management
  • Maintain a neat and organized workspace
  • Work within the framework of the company's defined policies, procedures, goals, and directives.
  • Any other duties required of the position
Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:
  • Gain knowledge of all current and new product lines
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
  • Comply with all safety policies and protocols
Minimum Qualifications
  • High School Degree or equivalent
  • Excellent email and computer skills
  • Positive attitude
  • Excellent and professional phone skills
  • Excellent verbal English communication skills
  • Detail-oriented
  • Self-motivated and proactive'willing to take the extra step
  • Demonstrate integrity, professionalism, and perseverance
  • Possess a flexible work schedule
  • Ability to lift up to 65 lbs.
  • Prior customer service experience is a plus
  • Bi-lingual in Spanish a plus
  • Good phone and email etiquette
  • Great communications skills
  • Basic customer service skills


Company Overview

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Values

We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page:

  • Customer Service Representative

    3 days ago

    Plano, United States Zion Capital Full time

    The customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    5 days ago

    Plano, United States Zion Capital Full time

    The customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    3 months ago

    Plano, United States Pursuit Enterprise Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Pursuit Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer Service Representative

    1 month ago

    Plano, United States Pursuit Enterprise Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Pursuit Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer Service Representative

    4 days ago

    Plano, United States Pursuit Enterprise Full time

    The consumer comes first within the hospitality industry and that is no exception at Pursuit Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer service representative

    3 weeks ago

    Plano, United States International Business Machines Corporation - IBM Full time

    Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior ma Customer Service Representative, Customer Service, Representative, Windows Server, Technology, Retail

  • Customer Service Representative

    1 month ago

    Plano, United States EPITEC Full time

    **Customer Service Representative posted 13 hours ago** **JOB TYPE:** Full-time, contract **LOCATION:** Ridgefield Park, NJ **JOB SUMMARY FOR Customer Service Representative:** * Epitec is looking for a Customer Service Representative for a global Electronic company, located in Ridgefield Park, NJ. * - This is a full-time contract position that will be...

  • Customer Service Representative

    2 weeks ago

    Plano, United States U-Haul Full time

    Location: 4101 W Plano Pkwy, Plano, Texas 75093 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    4 weeks ago

    Plano, United States DB Roberts Full time

    **Customer Service Representative** **Department:** Customer Service **Location:** Plano, TX DB Roberts Co. is a recognized leader in fastener distribution. Since inception, we have been focused on providing solutions for fastener applications in Sheet Metal Fabrication, Metalworking, and Industrial Electronics. The manufacturers we represent are the best...

  • Customer Service Representative

    2 days ago

    Plano, Texas, United States SAS SECURITY ALARM SERVICE Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Receptionist/Front Desk professional at SAS Security Alarm Service. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.Key...

  • Customer Service Representative

    2 days ago

    Plano, Texas, United States SAS SECURITY ALARM SERVICE Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Receptionist/Front Desk professional at SAS Security Alarm Service. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.Key...

  • Customer Service Representative

    2 weeks ago

    Plano, United States NexRev Full time

    Position: Customer Service Representative Employment status: Full-time regular Reporting directly to the service manager, the customer service representative will be assisting in providing support to our customers. The ideal candidate is organized, discrete, proactive, and a problem-solver. NexRev is headquartered in Plano, TX. We are looking for applicants...

  • Customer Service Representative Overnight

    3 days ago

    Plano, United States Pls Financial Services, Inc. Full time

    Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. T Customer Service, Customer Service Representative, Representative, Overnight, Store Manager, Retail

  • Customer service representative

    2 weeks ago

    Plano, United States IBM Computing Full time

    IBM Customer Service Representative in Plano, Texas Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex...

  • Customer Service Representative

    3 months ago

    Plano, United States U-Haul Full time

    Location: 4101 W Plano Pkwy, Plano, Texas 75093 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 days ago

    Plano, United States Air Distribution Technologies, Inc. Full time

    What you will do:Air Distribution Technologies (Titus) an HVAC Manufacturer is seeking a Customer Service Representative position for our Plano, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc....

  • Customer Service Representative

    4 hours ago

    Plano, United States Air Distribution Technologies Full time

    What you will do: Air Distribution Technologies (Titus) an HVAC Manufacturer is seeking a Customer Service Representative position for our Plano, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants,...

  • Customer Service Representative

    3 months ago

    Plano, United States Digital Matrix Systems Full time

    Job DescriptionJob DescriptionSalary: Customer Service Representative  Reports to: VP of Operations  Job Description: Digital Matrix Systems (DMS) is looking for a positive and professional customer service representative to join our team in Plano, TX. This job requires a self-motivated individual capable of providing technical support to DMS...

  • Customer Service Representative

    2 weeks ago

    Plano, United States First Choice Coffee Services Full time

    First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. We are actively...

  • Customer Service Representative

    2 months ago

    Plano, United States Resource Label Group Full time

    Job DescriptionJob DescriptionCustomer Service Representative Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and...