Veterinary Customer Service Representative

2 weeks ago

Plano, United States Thrive Pet Healthcare Full time
Description

Position at Thrive Pet Healthcare

Customer Service Representative

Thrive Pet Healthcare

Plano, TX

More than a word, care is present in everything you do. At Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way

Who we are

At Thrive Pet Healthcare, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.

Thrive Pet Healthcare invest heavily in our teams' growth and development. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance.

Provide your best care with more bridges and less barriers.

Thrive Pet Healthcare is looking to add a full time, experienced Customer Service Representative (CSR), to their team

As a Customer Service Representative (CSR), you'll play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR's are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Role Responsibilities:

  • Help strengthen relationships with our clients by greeting them and their pet Help new client's complete registration and notify them of expected wait times.
  • Educate clients and answer non-medical inquiries
  • Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
  • Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
  • Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
  • Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
  • Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
  • Be willing to guide, mentor, and support fellow team members.
Experience & Skills Requirements:

The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile
  • Customer service experience and 1 year experience in veterinary medicine are highly preferred
  • Great communication skills - Team oriented with an ability to collaborate and support each other
  • Outstanding multi-tasker
  • Must be able to work rotating weekends and certain holidays
  • Desire to practice empathetic, gold standard medicine benefiting our patients
  • Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
  • Have the desire to constantly grow and advance as a valued member
You'll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
  • Our vast, diverse, and free library of continuing education courses - ThriveU
  • Live, virtual interactive workshops to develop valuable leadership skills
  • A program to designed to teach you the fundamentals of running a pet hospital
  • And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
  • Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
  • Quality medical, dental, and vision insurance plus health savings account and flexible spending account
  • Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
  • Generously subsidized backup and ongoing care support for children, adults, and pets
  • Mental health benefits including coaching and therapy sessions
  • 401k with employer contribution and no waiting period
  • Continuing education and development support through our library of free CE courses and paid time off to complete
  • Scholarship opportunities and student loan support program
  • and so much more

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

  • Veterinary Technician

    3 months ago

    Plano, United States HIGH POINT VETERINARY SERVICE PC Full time

    Job DescriptionJob Description Full time veterinary technician. Please do not submit resume unless all requirements are met.Requirements for position:-Have worked in a veterinary hospital for at least one year.-Work most weekends, clinic hours are 7:45am-6:00pm Monday-Friday, Saturday 8:00am-12:00pm-Able to proficiently obtain blood form patients and place...

  • Customer Service Representative

    3 days ago

    Plano, Texas, United States Service Star Brands Full time

    About UsService Star Brands is a rapidly expanding home service company that specializes in providing top-notch HVAC, plumbing, and electrical services to homeowners throughout the region. With a strong focus on organic growth and strategic partnerships, we collaborate with leading local brands and help guide their success. We offer a supportive, fun work...

  • Urgent Care Veterinary Shift Lead

    4 weeks ago

    Plano, United States American Veterinary Group Full time

    Urgent Care Veterinary Shift LeadDepartment: UrgentVet Hospitals Employment Type: Full Time Location: UrgentVet - West Plano Description UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer...

  • Veterinary Tech

    2 months ago

    Plano, United States Southern California Veterinary Dental Specialties Inc Full time

    Job DescriptionJob DescriptionVeterinary Dental Specialties - Plano is hiring an experienced Veterinary Technician. Candidates should have a passion for dentistry, anesthesia, and exceptional client and patient care. Come join our team of not only veterinary dentists, but also work remotely with a board-certified veterinary anesthesiologist. With a 3-day...

  • Experienced Veterinary Technician Wanted

    2 weeks ago

    Plano, Texas, United States Southern California Veterinary Dental Specialties Inc Full time

    Southern California Veterinary Dental Specialties Inc is seeking a skilled Veterinary TechnicianBecome part of our dedicated team focused on veterinary dentistry, anesthesia, and exceptional patient care. Collaborate with veterinary dentists and a certified veterinary anesthesiologist to provide the best services.We offer a favorable work schedule of three...

  • Customer Service Representative

    2 weeks ago

    Plano, United States Zion Capital Full time

    The customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    2 weeks ago

    Plano, United States Zion Capital Full time

    The customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    4 days ago

    Plano, United States Zion Capital Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Zion Capital. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...

  • Customer Service Representative

    1 month ago

    Plano, United States Pursuit Enterprise Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Pursuit Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Plano, United States Pursuit Enterprise Full time

    The consumer comes first within the hospitality industry and that is no exception at Pursuit Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    3 months ago

    Plano, United States Pursuit Enterprise Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Pursuit Enterprise. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative,...

  • Customer service representative

    4 weeks ago

    Plano, United States International Business Machines Corporation - IBM Full time

    Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior ma Customer Service Representative, Customer Service, Representative, Windows Server, Technology, Retail

  • Customer Service Representative

    2 months ago

    Plano, United States EPITEC Full time

    **Customer Service Representative posted 13 hours ago** **JOB TYPE:** Full-time, contract **LOCATION:** Ridgefield Park, NJ **JOB SUMMARY FOR Customer Service Representative:** * Epitec is looking for a Customer Service Representative for a global Electronic company, located in Ridgefield Park, NJ. * - This is a full-time contract position that will be...

  • Customer Service Representative

    3 weeks ago

    Plano, United States U-Haul Full time

    Location: 4101 W Plano Pkwy, Plano, Texas 75093 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    1 week ago

    Plano, Texas, United States SAS SECURITY ALARM SERVICE Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Receptionist/Front Desk professional at SAS Security Alarm Service. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.Key...

  • Customer Service Representative

    1 month ago

    Plano, United States DB Roberts Full time

    **Customer Service Representative** **Department:** Customer Service **Location:** Plano, TX DB Roberts Co. is a recognized leader in fastener distribution. Since inception, we have been focused on providing solutions for fastener applications in Sheet Metal Fabrication, Metalworking, and Industrial Electronics. The manufacturers we represent are the best...

  • Customer Service Representative

    1 week ago

    Plano, Texas, United States SAS SECURITY ALARM SERVICE Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Receptionist/Front Desk professional at SAS Security Alarm Service. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.Key...

  • Customer Service Representative

    3 weeks ago

    Plano, United States NexRev Full time

    Position: Customer Service Representative Employment status: Full-time regular Reporting directly to the service manager, the customer service representative will be assisting in providing support to our customers. The ideal candidate is organized, discrete, proactive, and a problem-solver. NexRev is headquartered in Plano, TX. We are looking for applicants...

  • Customer Service Representative Overnight

    2 weeks ago

    Plano, United States Pls Financial Services, Inc. Full time

    Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. T Customer Service, Customer Service Representative, Representative, Overnight, Store Manager, Retail

  • Animal Care Technician

    2 weeks ago

    Plano, Texas, United States HIGH POINT VETERINARY SERVICE PC Full time

    Job OverviewPosition: Full-time Animal Care TechnicianJob Responsibilities:As a vital member of our veterinary team, you will be responsible for a variety of tasks essential to the care of our patients. Your role will include:Providing direct assistance in a veterinary clinic environment.Administering medications and ensuring proper nutrition for...