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Bilingual Customer Service Representative

2 months ago

Plano, United States Paramount Staffing LLC Full time
Job DescriptionJob DescriptionBilingual Customer Service Representative (English / Spanish) – Healthcare Industry

Are you an experienced Bilingual Customer Service Representative fluent in both English and Spanish with a background in the healthcare industry? Paramount is seeking talented Bilingual Customer Service Specialists with experience in medical insurance, including roles in busy medical offices, call centers, claims processing, benefits administration, or insurance verification. Join us in providing top-notch support to our valued clients

About Our Client: Our client is one of the nation’s leading Third-Party Claims Administrators (TPA) and Managing General Underwriters (MGU) in the Special Risk and Accident & Health insurance marketplace. Operating across all 50 states, they offer a small call center environment that truly cares about its team members, providing a fun and supportive work environment.

Position Overview: As a Bilingual Customer Service Representative (English / Spanish), you will handle a high volume of inbound calls, assisting callers with inquiries related to benefits, billing, and claims. Additionally, you will address and resolve complaints or issues by providing expertise and advice to ensure customer concerns are managed accurately and promptly. Your goal is to create a positive and supportive experience for each caller through effective communication and problem-solving.

Position Type: Contract to Hire
Pay: $18.00 - $20.00 DOE (Paid Weekly)
Location: Plano, TX - 100% ONSITE

Bilingual Customer Service Representative Key Responsibilities:
  • Professional Communication: Handle all incoming calls from claimants or medical providers, ensuring prompt and thorough resolution of issues.
  • Customer Needs Assessment: Efficiently gather customer information to accurately assess and fulfill their needs.
  • Accurate Responses: Provide complete and accurate responses to all customer inquiries.
  • Issue Escalation: Create tickets for the Claims Department when further handling is required.
  • Timely Follow-Up: Ensure all follow-up actions are completed promptly and documented thoroughly.
  • Balanced Decision Making: Maintain a balance between company policy and customer satisfaction when making decisions, acting in the best interest of both parties.
  • Service Excellence: Strive to meet or exceed call center metrics while delivering excellent customer service.

Bilingual Customer Service Qualifications:
  • Language Proficiency: Fluency in both English and Spanish is required.
  • Education: High School Diploma or equivalent.
  • Experience: Minimum of 3 years in a medical/healthcare environment.
  • Industry Knowledge: Familiarity with medical terminology, Explanation of Benefits (EOB), and standard billing forms used by doctors and hospitals.


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