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Service Coordinator

2 months ago

Columbus, United States Industrial Air Center INC Full time
Job DescriptionJob DescriptionDescription:

JOB SUMMARY:

Industrial Air Centers is seeking a talented Service Coordinator for the Columbus branch The Service Coordinator will coordinate all inside sales and customer service-related activities pertaining to parts, new equipment, and service activities. Employee will coordinate with other departments to provide all appropriate customer service.


PRIMARY DUTIES:

  • Perform data entry for related activities and coordinate all work documentation
  • Triages calls and inquiries from customers
  • Assigns and schedules service requests
  • Manages resources for all scheduled services
  • Responsible for the life cycle of service orders (creates, edits, completes and invoice service orders)
  • Reconciles various CRM reports on a monthly basis
  • Coordinates, monitors, and improves fields service activities for an organization
  • Ensures customers’ requirements are met

OTHER DUTIES:

  • Manage high volume of emails and calls
  • Provide solutions to any relative problems of clients
  • Additional duties as assigned


Requirements:

EDUCATION/ EXPERIENCE/ SKILLS:

  • Associates degree or higher preferred or 2-5 years equivalent industry experience.
  • Proficient knowledge of Microsoft products: Excel, Teams, PowerPoint, and Word
  • Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
  • Excellent written and oral communication skills.
  • Good analytical and organizational skills with ability to meet deadlines with informational accuracy, and ability to work well under stress.
  • High degree of self-motivation and independent decision-making skills

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity - Frequency

Sitting - Constant

Standing - Occasional

Crouching, Bending, Stooping - Occasional

Walking - Occasional

Climbing Stairs - Occasional

Reaching - Frequent

Grasping - Frequent

Pushing/Pulling - Occasional

Lifting - Occasional

Near Vision - Constant

Far Vision - Frequent

Hearing - Constant

Talking - Constant

Travel - Seldom


This job description in no way implies that the duties listed above are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the departmental manager. Industrial Air Centers (“IAC”) is an Equal Opportunity Employer.