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Director of Operations

3 months ago

Frederick, United States HUMAN PERFORMANCE SOLUTIONS LLC Full time
Job DescriptionJob Description

Location: Frederick, MD

Job Type: Part-Time

About Us:

Human Performance Solutions (HPS) is a premier performance training club in Frederick, MD, dedicated to helping athletes and adults achieve peak physical performance. Our team is committed to providing a supportive, professional, and results-driven environment for all of our customers.

Job Description:

As The Director of Operations, you will be the driving force behind our club's administrative processes, offering crucial support to the staff and members in various operational aspects. We are seeking a highly organized and dynamic individual with a skill set encompassing client management, scheduling, marketing, operations, and policy design. Your contributions will be instrumental in ensuring our club functions seamlessly and thrives in a competitive environment.

This position demands someone who excels not only in the intricacies of administrative operations but also understands the importance of people, culture, and high-performance strategy development and delivery. Your ability to devise and execute high-performance strategies will be instrumental in propelling our club to new heights, building a thriving community, and providing exceptional value to our members.

Who You Are:

  • A proactive multitasker with a passion for the sports and fitness industry.
  • A team player with an exceptional work ethic and keen attention to detail.
  • A strong communicator who excels in a team-centric, high-performance setting.

What You Will Do:

  • Support day-to-day club operations by overseeing administrative tasks such as scheduling, onboarding, member inquiries, financial record-keeping, invoicing, and budget tracking.
  • Uphold and communicate standards of excellence across the organization, ensuring alignment with the HPS team’s vision, values, and objectives, and define areas for improvement in existing operations with solutions and problem-solving strategies.
  • Manage membership information, attendance records, and payment records to generate reports and provide insights for decision-making while ensuring accuracy and confidentiality.
  • Coordinate and plan events, workshops, and training sessions.
  • Assist with marketing efforts, including social media management and content creation to attract new members and retain existing ones
  • Handle confidential information with discretion and professionalism.
  • Develop and implement operational policies and procedures to ensure efficient workflow and excellent member experiences
  • Liaise with vendors, service providers, and clients to ensure seamless operations.
  • Assist with special projects and perform other duties as assigned by the leadership team.
  • Demonstrate a passion for pushing boundaries and staying at the forefront of the field by identifying trends, competitor activities, and potential growth opportunities for our club to generate reports and provide insights for decision-making.

What We Offer:

  • Competitive compensation and performance-based bonuses
  • Flexible Scheduling
  • Opportunities for professional development, growth, and continuing education
  • A dynamic & supportive work environment
  • Free Gym Membership & Training
  • The chance to work in a field you are passionate about and make a positive impact on others' lives.

What You Embody:

  • Leadership: You demonstrate initiative in problem-solving, relationship-building, and elevating the performance culture. You exhibit exceptional professionalism, self-awareness, and emotional intelligence. Strong communication skills enable you to effectively convey information across all levels of the organization.
  • Teamwork: You impact the team's success through advanced organizational skills, attention to detail, adaptability, proactive and transparent communication, and a steadfast commitment to our values.
  • Integrity: You embody extreme ownership and radical honesty, maintaining the highest ethical standards of confidentiality of sensitive information.
  • Growth & Innovation: Your insatiable curiosity drives you to seek opportunities for connection, collaboration, growth, and impact.
  • Proven experience as an office manager, administrative specialist/assistant, or similar role.
  • Exceptional organizational and multitasking abilities.
  • Proficiency in Google Suite, Microsoft Office Suite, and familiarity with CRM software.
  • Knowledge of fitness and performance training is a plus.
  • Bachelor's degree in business administration, sports management, or a related field is preferred.