Customer Success Specialist

6 days ago

Miami, United States Boats Group Full time
Job DescriptionJob Description

Join the Boats Group team as a Customer Success Specialist (Retention and Growth Focus), focused on nurturing existing client relationships and expanding wallet share. This full-time role in Miami, FL, requires a proactive approach to driving revenue through consultative sales methods and understanding the unique needs of each customer. If you thrive on building connections and achieving results in a dynamic industry, this position is an ideal fit for you 
 

Responsibilities: 

  • Cultivate and maintain relationships within the assigned territory to retain and grow the customer base
  • Utilize consultative selling skills to understand customer goals and ensure our solutions meet their needs, with a focus on retention and growth
  • Incorporate data insights into customer conversations to drive revenue
  • Achieve monthly revenue and sales objectives
  • Educate customers on Boats Group's evolving product suite to enhance their digital footprint
  • Articulate the ROI of our product suite for customers
  • Collaborate closely with various teams to ensure sales channel coordination and success
     

Requirements:

  • Demonstrated success in customer retention and growing wallet share, preferably in a SaaS environment
  • Strong organizational skills and self
  • motivation for independent operation
  • Excellent listening skills to understand customer needs and propose effective solutions
  • Proficiency in computer literacy, including Google Suite and Salesforce

What You'll Receive:

  • We place a high value on maintaining a healthy work-life balance
    • Take your PTO when it works for you as you are granted it all every January 1st and don't have to accrue it - we trust you to use it when you need it
    • Never work your Birthday. Our gift is a paid day off for you to celebrate you
    • Enjoy 8 holidays AND the week between Christmas and New Year's off.
  • We have an amazing and vibrant office in Miami
    • Our team is hybrid, working remotely Monday and Friday and in office Tuesday, Wednesday, and Thursday.
    • We pick up the cost of parking next door - or if you commute via train, we'll cover some of those costs
    • State-of-the-art gym in the building
    • Great snacks and beverages - coffee, tea, multiple types of water, and more
    • Electric sit/stand desks and dual monitors for every desk.
  • You'll be eligible for Medical, Dental, Vision, and Life insurance along with a 4% match in our 401(k) program
  • We are passionate about volunteering and providing you 4 days a year to help out in your community and as a company 
  • We want to see you grow We provide access to online training, live courses, and additional funds for you to spend how you want - courses, seminars, certifications, etc - You determine how you want to learn and we'll pick up the cost.
  • We are a close-knit team and value relationships. We carve out time to get to know one another.
Company DescriptionWho We Are:
Boats Group is the fastest-growing digital business in the recreational boating space. We operate the world’s largest and most popular marketplaces for boats and yachts: Boat Trader, YachtWorld, boats.com and CosasDeBarcos. Even as the #1 destination for more than 65 million boat shoppers every year, we are always innovating. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy.

Our passion and unyielding dedication for getting people on the water influence our culture in ways you won't find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.

We work hard. We move fast. We push each other to be the best. And we spend each day surrounded by 500,000 boats from across the globe.Company DescriptionWho We Are:\r
Boats Group is the fastest-growing digital business in the recreational boating space. We operate the world’s largest and most popular marketplaces for boats and yachts: Boat Trader, YachtWorld, boats.com and CosasDeBarcos. Even as the #1 destination for more than 65 million boat shoppers every year, we are always innovating. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy.\r
\r
Our passion and unyielding dedication for getting people on the water influence our culture in ways you won't find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.\r
\r
We work hard. We move fast. We push each other to be the best. And we spend each day surrounded by 500,000 boats from across the globe.

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