Customer Support Specialist

4 weeks ago

Miami, United States Brightgauge Full time

** Customer Support Specialist**

**Job Category****:** Service & Support **Requisition Number****:** CUSTO01988 Showing 1 location **Job Details**

**Description**

At BrightGauge, a ConnectWise company, we make an awesome Software as a Service (SaaS) product that helps customers grow their business by understanding their data, through , , and . You can also describe our product as a business intelligence platform that focuses on the global IT Service Provider and Managed Service Provider (MSP) industry. We are currently seeking a Customer Support Specialist to join one of our largest teams - our Support Team.

**Essential Duties and Responsibilities:**

* Youll be in constant contact with our customers from all over the world assisting them with their support requests and inquiries

* Youll work with our incredibly smart development team to understand what features are being released so you can properly support our customers

* Youll be directly involved in the onboarding of new customers, working side by side with our Success Team to ensure a great experience

* Youll join a passionate team that is focused on two things: #1 building an awesome product and #2 building a great place to work every day

**Knowledge, Skills, and/or Abilities Required:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Team player that enjoys assisting customers

* Problem solver who can tackle anything thrown their way

* You're innovative with the ability to bring new ideas to the team while moving at a fast pace to hit goals

* You have at least 1 - 2 years experience in customer service and/or providing direct customer support

* You have experience working with MS-SQL, MySQL, and/or PostgreSQL databases

* You feel comfortable writing and can clearly articulate responses to customer inquiries, as this will be your primary communication method

* Youre comfortable using customer support software like Zendesk to communicate with customers and properly track requests.

**Educational/Vocational/Previous Experience Recommendations:**

* Bachelor's degree

* 1+ years of customer service experience

* In-depth knowledge of customer service principles and practices

* Proficiency in MS Office applications

* Product knowledge

**Working Conditions:**

* Flexible work arrangements: opportunity to work in one of our office locations or remotely

* Travel on occasion

**Benefits:**

* Comprehensive Healthcare

* 401k w/ match

* Master's Assistance Program, Leadership Training & Industry Related Certifications

* Unlimited Flexible Time Away package

For more information, please go to .

*The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

*ConnectWise is an Equal Opportunity Employer.*

*ConnectWise is not accepting unsolicited assistance from search firms or staffing agencies for any employment opportunity. All resumes submitted by search firms or agencies to any employee or affiliate of ConnectWise via-email, the Internet or in any form and/or method without a current and valid written Statement of Work or Master Service Agreement in place for this position from ConnectWise HR/Recruitment, and authorized by ConnectWise Executive Leadership, will be deemed the sole property of ConnectWise. No fee will be paid in the event the candidate is hired by ConnectWise as a result of the referral or through other means.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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